Customer Team Leader

Co-op Group; Sandbach; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Training and career development

30% discount on Co-op products

Flexible access to pay as you earn

Up to 10% pension contributions

36 days of holiday (pro-rata)

GP access and support programme

Cycle to work scheme

Strong policies and support

Job summary

Co-op in Sandbach is seeking a Customer Team Leader to run the store on shifts, coach the team, and ensure smooth daily operations. You’ll manage tills, stock, merchandising, and customer service while supporting community links and membership growth.

The role is 24 hours per week with regular overtime, a permanent contract, and early mornings to late evenings including at least one weekend shift. Aimed at engaging with customers and local charities, it offers training and a comprehensive

Qualifications

• Passion for people and leadership.
• Ability to work flexibly and lead by example.
• Skills in retail, merchandising, or team management (experience not essential).

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co-op through community engagement and membership growth.

Skills

Leadership

Flexibility

Retail skills

Merchandising

Job description

Customer Team Leader

Location: Sandbach - The Hill , Sandbach, CW11 1HT

Pay: £14.48 per hour

Contract: 24 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (store opening 6am), afternoons, late evenings (store closing 10pm) including at least 1 weekend shift, to be discussed at interview.

30% colleague member discount in store - see below for more benefits

Join us as a Customer Team Leader and take the next step toward managing your own store.

You must be aged 18+ to authorise age-related sales

Why this job matters

You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll be a champion for Co-op membership, helping to drive the growth of our unique business.

What you’ll do

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co-op through community engagement and membership growth

What you’ll bring

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Why Co-op

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• Full training and career development resources
• 30% discount on Co-op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro-rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Cycle to work scheme
• Market-leading policies to help you through life's big moments

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion