Customer Team Leader

TN United Kingdom; Hertford; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking enthusiastic Customer Team Leaders to join their vibrant team. This role offers the chance to lead a dedicated team while ensuring exceptional customer service. You will enjoy comprehensive training and support for career growth, alongside attractive benefits like a generous holiday allowance and a pension scheme. Engage with your local community and foster an inclusive environment while developing your leadership skills. If you have a passion for customer care and teamwork, this opportunity is perfect for you!

Benefits

36 days holiday

Pension scheme with up to 10% employer contributions

30% discount on Co-op products

Virtual healthcare services

Wagestream app for early pay access

Employee assistance service

Cycle-to-work scheme

YuLife app rewards for healthy behaviors

Rotas shared three weeks in advance

Qualifications

• Genuine care for customer needs and strong people skills.
• Ability to balance leadership and shop floor responsibilities.

Responsibilities

• Lead the store team, coaching and supervising members.
• Ensure the store remains safe, legal, and operational.

Skills

Customer Service

Team Leadership

Problem-Solving

Communication

Organizational Skills

Job description

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Working pattern:

Varied shifts including afternoons, late evenings (until 10pm) and weekends, to be discussed at interview.

Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a Customer Team Leader at Co-op, as you’ll need to authorise age-related sales.

About the role

We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll receive dedicated support to help grow your career, along with benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. Your responsibilities include leading the store team—coaching and supervising Customer Team Members, deputising for the Store Manager, delivering excellent customer service, and performing tasks like re-stocking shelves and cleaning spillages.

What you’ll do

1. Provide friendly, welcoming, helpful, and thoughtful service, managing the store and handling challenging situations.
2. Develop your team’s capabilities through coaching and training, fostering an inclusive culture.
3. Ensure the store remains safe, legal, and fully operational.
4. Manage diligence checks and stock accuracy to enhance the shopping experience.
5. Support your store manager by deputising and assisting with HR processes.
6. Lead the introduction of new products and services, working closely with your team to implement changes and gather feedback.
7. Build relationships and engage with your local community, supporting the delivery of the local Co-op community plan.

This job would suit people who have

1. A genuine care for the needs of customers and members.
2. The ability to balance leading/supporting your team and working on the shop floor.
3. Great people skills to build positive relationships.
4. Strong organisational and problem-solving skills.
5. A desire to learn, grow, and develop leadership skills.
6. The flexibility to work various shifts.

Why Co-op?

1. Full, paid training and support for your personal development and career growth.
2. 30% discount on all Co-op products, plus additional discounts on other brands.
3. A pension scheme with up to 10% employer contributions.
4. Wagestream app for accessing a portion of your pay as you earn it.
5. 36 days of holiday (including bank holidays, pro-rata for part-time).
6. Virtual healthcare services for you and your family.
7. 24/7 employee assistance service.
8. YuLife app rewarding healthy behaviors with discounts and vouchers.
9. Rotas shared three weeks in advance, accessible via your phone.
10. Cycle-to-work scheme.

Building an inclusive workplace

We aim to build diverse teams and welcome applications from everyone. We strive for inclusive environments where colleagues can reach their full potential. We celebrate differences and reflect the communities we serve. We can make reasonable adjustments for applicants with disabilities and are part of the Disability Confident scheme, offering interviews to qualifying disabled candidates. Please specify if you'd like to be considered under this scheme when applying. We will also ask if you need any adjustments during the recruitment process.