Customer Team Leader

TN United Kingdom; St. Ives; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking Customer Team Leaders to join their dynamic team. This role offers the opportunity to lead and support a dedicated team while delivering exceptional customer service. With full training provided, you'll have the chance to develop your leadership skills in a supportive environment. Enjoy a range of benefits, including generous holiday entitlements, a pension scheme with employer contributions, and discounts on products. If you have a passion for customer care and a desire to grow your career, this position is perfect for you.

Benefits

36 days holiday

10% pension contribution

30% discount on products

Virtual healthcare services

Wagestream access

Employee assistance service

Cycle-to-work scheme

Paid training

Flexible rotas

YuLife rewards app

Qualifications

• Strong people skills and a genuine care for customers.
• Ability to lead and support a team while working actively on the shop floor.

Responsibilities

• Provide friendly service and manage the store during shifts.
• Develop team capabilities through coaching and training.
• Ensure store safety and operational standards.

Skills

Customer Service

Team Leadership

Problem Solving

Organizational Skills

Communication Skills

Flexibility

Job description

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Working pattern:

Varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview.
Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market-leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

1. Provide friendly and thoughtful service – giving welcoming, helpful, and considerate assistance every day, often managing the store and handling challenging situations.
2. Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
3. Ensure the store remains safe, legal, and fully operational.
4. Manage diligence checks and stock accuracy to enhance the shopping experience.
5. Support your store manager by deputising when they’re not present and delivering various HR processes.
6. Lead the introduction of new products and services, working closely with your team to implement changes and encourage open feedback.
7. Build relationships and engage with your local community, supporting the delivery of the local Co-op community plan.

This job would suit people who have

• A genuine care for the needs of customers and members.
• The ability to balance leading and supporting your team while actively working on the shop floor.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• Strong organisational and problem-solving skills.
• A desire to learn, grow, and develop your leadership skills.
• The flexibility to work different shifts.

Why Co-op?

• Full, paid training and dedicated support for your personal development and career progression.
• 30% discount on all Co-op products in-store plus 10% discounts on other brands (increasing to 20% on payday weekends).
• A pension scheme with up to 10% employer contributions.
• Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
• 36 days of holiday (including bank holidays, pro-rata for part-time colleagues).
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• YuLife – an app rewarding healthy behaviors with discounts and vouchers.
• Rotas shared three weeks in advance, accessible on your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We aim to build diverse teams and welcome applications from everyone. We strive for inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities they serve. We can make reasonable adjustments for applicants with disabilities, and we are part of the Disability Confident scheme, offering interviews to disabled candidates who meet the minimum criteria. When applying, you’ll be asked if you wish to be considered under this scheme and if you need any adjustments during the recruitment process.

Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more info.

Bank or payment details should not be provided when applying. All applications should be made via the 'Apply now' button.

Created on 26/04/2025 by TN United Kingdom