Customer Team Leader

TN United Kingdom; Orpington; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking Customer Team Leaders to join their dynamic team. This role offers the chance to lead a friendly team while delivering exceptional customer service and managing store operations. With a focus on personal development, you'll receive full training and support to grow your career. Enjoy fantastic benefits such as a generous holiday allowance, a pension scheme with employer contributions, and access to virtual healthcare services. If you're passionate about customer care and team leadership, this opportunity is perfect for you!

Benefits

36 days holiday

10% employer pension contributions

30% discount on Co-op products

Wagestream access

Virtual healthcare services

24/7 employee assistance service

Cycle-to-work scheme

Qualifications

• A genuine care for the needs of customers and members.
• Strong organizational and problem-solving skills.
• Desire to learn, grow, and develop leadership skills.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Develop your team's capabilities through coaching.
• Ensure the store remains safe and operational.

Skills

Customer Service

Team Leadership

Communication Skills

Problem-Solving

Organizational Skills

Flexibility

Job description

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Working pattern:

Varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview.

Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a Customer Team Leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You’ll lead the store team—coaching and supervising our Customer Team Members and deputising for the Store Manager—while also delivering great customer service and performing tasks like re-stocking shelves and cleaning spillages.

At Co-op, we do things differently. For over 175 years, we’ve focused on making things fairer for our members and communities, and as a colleague, we promise to take care of you. You’ll receive support for your physical, mental, and financial wellbeing, along with market-leading policies to support life events such as bereavement, pregnancy loss, fertility treatment, and menopause.

What you’ll do

1. Provide friendly and thoughtful service—welcoming, helpful, and managing challenging situations when necessary.
2. Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued.
3. Ensure the store remains safe, legal, and fully operational.
4. Manage diligence checks and stock accuracy to enhance the shopping experience.
5. Support your store manager by deputising when they’re not working and assisting with HR processes.
6. Lead the introduction of new products and services, working closely with your team to implement change and gather feedback.
7. Build relationships and participate in your local community, supporting the delivery of the local Co-op community plan.

This job would suit people who have

1. A genuine care for the needs of customers and members.
2. The ability to balance leading/supporting your team and working on the shop floor.
3. Great people skills to build positive relationships with customers and colleagues.
4. Strong organisational and problem-solving skills.
5. A desire to learn, grow, and develop leadership skills.
6. The flexibility to work various shifts.

Why Co-op?

1. Full, paid training and support for your personal development and career growth.
2. 30% discount on all Co-op products, plus 10% discounts on other brands (increasing to 20% on payday weekends).
3. A pension scheme with up to 10% employer contributions.
4. Wagestream—an app providing access to a portion of your pay as you earn it.
5. 36 days of holiday, including bank holidays (pro-rata for part-time colleagues).
6. Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
7. 24/7 employee assistance service.
8. YuLife—an app rewarding healthy behaviors with discounts and vouchers.
9. Rota sharing three weeks in advance, accessible via your phone.
10. Cycle-to-work scheme.

Building an inclusive workplace

We aim to build diverse teams and welcome applications from everyone. We want our stores to be inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process. We are part of the Disability Confident scheme, which means we’ll always offer an interview to disabled candidates who meet the minimum criteria. When you apply, we’ll ask if you’d like to be considered under this scheme and if you need any adjustments to participate in the process.