Customer Team Leader

TN United Kingdom; Royal Tunbridge Wells; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking Customer Team Leaders to join their dynamic team in Royal Tunbridge Wells. This role offers a chance to lead a friendly team while providing exceptional customer service. With comprehensive training and support for career growth, you will enjoy perks like a generous holiday allowance, a pension scheme with employer contributions, and discounts on products. If you're passionate about customer care and eager to develop your leadership skills, this opportunity is perfect for you.

Benefits

36 days holiday

10% employer pension contributions

30% discount on products

Virtual healthcare services

Employee assistance services

Cycle-to-work scheme

Wagestream for pay management

YuLife app for rewards

Qualifications

• Genuine care for customers and members' needs.
• Ability to balance leading and supporting your team.

Responsibilities

• Provide friendly service and manage the store.
• Develop team skills through coaching and training.
• Ensure store safety and operational standards.

Skills

Customer Service

Leadership

Organizational Skills

Problem-Solving

Flexibility

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Co-op

Location:

Royal Tunbridge Wells, United Kingdom

Job Category:

Customer Service

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

fae9d1a1ece8

Job Views:

11

Posted:

26.04.2025

Expiry Date:

10.06.2025

col-wide

Job Description:

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.

Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You’ll help lead the store team – coaching and supervising Customer Team Members, deputising for the Store Manager, and performing tasks like re-stocking shelves and cleaning spillages.

At Co-op, we focus on fairness for our members and communities. We support your wellbeing and offer policies for life events such as bereavement, pregnancy loss, fertility treatment, and menopause.

What you’ll do

• Provide friendly, helpful service, managing the store and handling challenging situations.
• Develop your team's skills through coaching and training, fostering an inclusive culture.
• Ensure the store remains safe, legal, and operational.
• Manage diligence checks and stock accuracy to enhance shopping experience.
• Support your store manager by deputising and handling HR processes.
• Introduce new products and services, encouraging team feedback.
• Build relationships and support the local community as part of the Co-op community plan.

This job would suit people who have

• A genuine care for customers and members’ needs.
• The ability to balance leading and supporting your team and working on the shop floor.
• Great people skills to build positive relationships.
• Strong organisational and problem-solving skills.
• A desire to learn and develop leadership skills.
• Flexibility to work various shifts.

Why Co-op?

• Paid training and support for career development.
• 30% discount on Co-op products, plus additional discounts on other brands.
• A pension scheme with up to 10% employer contributions.
• Access to Wagestream for pay management.
• 36 days holiday, including bank holidays.
• Virtual healthcare services for you and your family.
• Employee assistance services.
• YuLife app for rewards on healthy behaviors.
• Rota sharing three weeks in advance.
• Cycle-to-work scheme.

Building an inclusive workplace

We welcome applications from everyone and aim to create diverse, inclusive teams. We offer reasonable adjustments for applicants with disabilities and are part of the Disability Confident scheme. When applying, indicate if you'd like to be considered under this scheme, and let us know if you need any adjustments during the recruitment process.