Assistant Team Leader - Customer Service

HYBRID CONNECTIONS LTD; Kettering; Hybrid; GBP 25,000; Full time

Job summary

A leading company in Kettering is looking for a Hybrid Assistant Team Leader in Customer Service. This full-time role requires strong team support experience and a passion for delivering exceptional service. The position is hybrid, with 2-3 days in the office, and offers a competitive salary of £25,000 per annum.

Qualifications

• Experience in a senior customer service role.
• Ability to support and lead a team.

Responsibilities

• Support the Team Leader with daily management and coaching.
• Deliver excellent customer service to clients.

Skills

Team Support Experience

Customer Service

Multi-tasking

Stress Management

Job description

An excellent Hybrid Assistant Team Leader - Customer Service role based in Kettering, working full-time hours from Monday to Friday, 11:30 AM - 8:00 PM, offering a starting salary of £25,000 per annum. This position is hybrid, requiring 2-3 days in the Kettering office, so candidates must be able to commute to Kettering.

Role Overview

We are seeking an experienced Assistant Team Leader with previous or current experience in a senior customer service role, ideally with telephone experience. You will support the Team Leader with daily team management, coaching, target setting, and achieving, while delivering excellent customer service to our clients and customers.

Candidate Profile

This role is suitable for someone who has previously supported or led a team, motivated colleagues, and is passionate about delivering exceptional service through coaching on quality and performance.

Requirements and Skills

1. Team Support Experience: Demonstrated experience supporting or leading a team.
2. Target Achievement: Experience working towards individual targets while supporting and monitoring team performance.
3. Deputising: Ability to stand in for the Team Leader during holidays or absences.
4. Multi-tasking: Capable of managing changing priorities to meet business and client needs.
5. Customer Service & Telephony: Proven experience in customer service, particularly via telephone.
6. Training: Supporting and training new team members.
7. System Proficiency: Confident using internal systems and providing data on calls and team performance.
8. Performance Feedback: Able to give constructive feedback to improve team performance.
9. Handling Difficult Customers: Experience dealing with complaints and challenging customers.
10. Team Building: Motivating and engaging the team to foster a positive work environment.
11. Shift Flexibility: Willingness to work various shifts, including evenings, weekends, and Bank Holidays, sometimes at short notice.
12. Stress Management: Ability to stay calm and composed in stressful situations.

Additional Information

This is a permanent position on a hybrid working model with 2-3 days in the Kettering office. It is with a large, well-established business serving the UK. For more information about this opportunity, please do not hesitate to get in touch.