German Customer Care Team Leader

TN United Kingdom; St. Neots; Hybrid; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a dynamic German Customer Care Team Leader to join their team in St. Neots. This role involves leading a passionate team to deliver exceptional customer service, resolving complex queries, and fostering a supportive environment. With a commitment to holistic wellbeing, the company values diversity and teamwork, making it a fantastic place to grow your career. If you're a proactive leader fluent in German and English, eager to make a difference, this opportunity is perfect for you.

Benefits

Contributory pension scheme

Opportunity to buy & sell holiday

Contributory hospital and health cash plan

Free monthly nutritional products

Life assurance

Discounts at leading brands

Qualifications

• Previous Team Leader/Supervisor experience required.
• Fluent in spoken and written German and English essential.
• Ability to work in a team and prioritize workload.

Responsibilities

• Motivate and support a team to provide excellent customer service.
• Resolve complex customer queries and process orders.
• Conduct regular performance reviews and coaching sessions.

Skills

Fluent in German

Fluent in English

Team Leadership

Communication Skills

Problem-solving Skills

Coaching Skills

Tools

Bespoke IT Systems

Job description

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German Customer Care Team Leader, St Neots

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Client:

Location:

St Neots, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

71a151de95e9

Job Views:

4

Posted:

07.05.2025

Expiry Date:

21.06.2025

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Job Description:

Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them.

We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing.

At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community.

Job Purpose:

We have a network of associates that are passionate about Lifeplus products and people. They contact our Customer Care centre in St Neots with their product orders and questions. Our Customer Care Team Leaders motivate and support a team of administrators to provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to motivate and support a team to truly represent the values and principles of Lifeplus.

The role will include but is not limited to:

• Motivate and support the team to develop positive relationships with customers to provide excellent customer service.
• Lead a Team of Customer Care Administrators
• Coach and Develop a High Performing Team
• Resolve complex customer queries and complete follow-up actions.
• Use bespoke Lifeplus IT systems to resolve and process customer orders and queries.
• Carry out various channel quality reviews and help your team develop using a coaching approach.
• Conduct regular 1-1s and performance reviews
• At peak times, take calls and handle customer enquiries.
• Assist with Recruitment with Customer Care
• Collaborate with colleagues in Lifeplus to help us be the best we can be.
• Develop product and process knowledge to continue providing excellent customer service.
• Be a proud ambassador of Lifeplus to customers and colleagues.

Candidate Profile:

• Previous Team Leader/Supervisor experience
• Fluent in spoken and written German and English.
• Willing to learn how to use a variety of bespoke IT systems.
• Positive and engaging communication skills.
• Flexible Coaching & feedback skills.
• Ability to work in a team, ask for help and trust colleagues.
• Ability to prioritise a varied workload.
• Take ownership and drive Team Engagement
• Interpret department, team and individual metrics for continuous improvement.
• Problem-solving skills to take the initiative and develop your knowledge.

The values you’ll stand by:

• Be generous with your knowledge, knowledge is only powerful if you share it with others.
• Bring integrity, listen first and then speak.
• Embrace transformation, be brave – it’s easier to stick to what you know but we learn from our mistakes.
• Have quality at the heart of what you do, always give your best and expect the same from others in return.

What we offer you:

• Contributory pension scheme of up to 6%
• Opportunity to buy & sell holiday
• Contributory hospital and health cash plan
• Free monthly Lifeplus nutritional and personal care products
• Life assurance
• Discounts at leading brands and retailer

Hours and Days:

2 on off shift 35.25 hours per week on average – over a two week rotation, 07:00 to 20:00:

• Week 1: Monday Tuesday – working, Wednesday Thursday – off, Friday Saturday – working, Sunday – off
• Week 2:Monday Tuesday – off, Wednesday Thursday – working, Friday, Saturday and Sunday – off

Location:

• This role involves a mixture of home and office working, however we do ask candidates are able to commute to our St Neots Office.
• Hybrid working: 1 day per week in the office.

The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role.

• Please note: The successful applicant will be required to undertake a criminal record check.
• Please advise us in advance if you have any special requirements if you are asked to attend an interview.