Customer Team Leader

TN United Kingdom; Fleet; On-site; GBP 20,000 - 30,000; Full time

Job summary

A forward-thinking company is seeking dedicated Customer Team Leaders to join their vibrant team. This role offers the chance to lead and coach a friendly team while ensuring an exceptional shopping experience for customers. With a focus on personal development, you'll receive full training and support to grow your career. Enjoy fantastic perks like a generous holiday allowance, a pension scheme with employer contributions, and discounts on products. Join a company that values community and inclusivity, making a real difference in people's lives.

Benefits

36 days holiday

Pension scheme with 10% employer contributions

30% discount on Co-op products

Virtual healthcare services

Wagestream app for early pay access

24/7 employee assistance service

Cycle-to-work scheme

YuLife app rewards

Qualifications

• Ability to balance leadership and support roles on the shop floor.
• Strong people skills to build positive relationships.

Responsibilities

• Provide friendly service and manage the store operations.
• Develop team capabilities through coaching and training.
• Ensure store safety and operational compliance.

Skills

Customer Service

Leadership

Organizational Skills

Problem-Solving

Flexibility

Job description

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Working pattern:

Varied shifts including early mornings (from 5:30am), afternoons, late evenings (until 10pm), and weekends, to be discussed at interview.

Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a Customer Team Leader at Co-op, as you’ll need to authorise age-related sales.

About the role:

We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll receive dedicated support to help you grow your career, along with benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You’ll help lead the store team by coaching and supervising Customer Team Members, deputising for the Store Manager, and performing various tasks around the store such as re-stocking shelves and cleaning spillages.

At Co-op, we do things differently. For over 175 years, we’ve focused on making things fairer for our members and communities. We promise to take care of you, supporting your physical, mental, and financial wellbeing, and providing policies to help through life events like bereavement, pregnancy loss, fertility treatment, and menopause.

What you’ll do:

1. Provide friendly, welcoming, helpful, and thoughtful service, managing the store and handling challenging situations.
2. Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued.
3. Ensure the store remains safe, legal, and fully operational.
4. Manage diligence checks and stock accuracy to enhance the shopping experience.
5. Support your store manager by deputising when needed and assisting with HR processes.
6. Lead the introduction of new products and services, working closely with your team to implement changes and gather feedback.
7. Build relationships within the local community and support the delivery of the community plan.

Who this job would suit:

• People with a genuine care for customer and member needs.
• Individuals capable of balancing leadership and support roles on the shop floor.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• Strong organisational and problem-solving skills.
• A desire to learn, grow, and develop leadership skills.
• Flexibility to work various shifts.

Why Co-op?

• Full, paid training and support for personal development and career progression.
• 30% discount on all Co-op products, plus 10% discounts on other brands (increasing to 20% on payday weekends).
• A pension scheme with up to 10% employer contributions.
• Wagestream app for accessing part of your pay as you earn it.
• 36 days holiday including bank holidays (pro-rata for part-time).
• Virtual healthcare services for you and your family.
• 24/7 employee assistance service.
• YuLife app rewarding healthy behaviors with discounts and vouchers.
• Rota sharing three weeks in advance, accessible via phone.
• Cycle-to-work scheme.

Building an inclusive workplace:

We aim to build diverse teams and welcome applications from everyone. We strive for inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities we serve. Reasonable adjustments are available for applicants with disabilities. We are part of the Disability Confident scheme, offering interviews to qualified disabled candidates who apply through the scheme. Please indicate if you'd like to be considered under this scheme when you apply. We will ask about any reasonable adjustments needed for the recruitment process.