Hybrid Customer Success Manager – Subscriptions & Growth

Thomson Reuters Corp.; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Thomson Reuters Corp. is seeking a Customer Success Manager for subscriptions in the United Kingdom. You will nurture client relationships, drive adoption, monitor usage, and partner with Account Managers to secure renewals and expansion.

In a hybrid London-based role, you will deliver onboarding, run training sessions, analyse usage data, and translate insights into value for clients while representing the voice of the customer across product and commercial teams.

Qualifications

• Experience in customer success, client services or account management in B2B environments.
• Ability to turn usage data into actionable insights and client value.
• Powerful communication and training delivery capabilities.

Responsibilities

• Support strategic customer trials and deliver onboarding programmes.
• Build relationships, act as trusted advisor, maximise subscription value.
• Monitor account health, identify risks and retention actions.
• Support renewals, growth opportunities and high-value relationships.
• Analyse usage data and provide client-ready reports for commercial conversations.
• Deliver training sessions, webinars, and educational content.

Skills

Customer success

Account management

Data-driven mindset

CRM (Salesforce)

Training delivery

Cross-functional collaboration

Communication skills

Problem solving

Tools

Salesforce CRM

Job description

Thomson Reuters Corp. is seeking a Customer Success Manager for subscriptions in the United Kingdom. You will nurture client relationships, drive adoption, monitor usage, and partner with Account Managers to secure renewals and expansion.

In a hybrid London-based role, you will deliver onboarding, run training sessions, analyse usage data, and translate insights into value for clients while representing the voice of the customer across product and commercial teams.