Customer Service & Retail Support Pro

MooGoo Skin Care UK; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A growing skincare brand in the UK is looking for a Customer Service Representative. In this entry-level role, you'll handle customer queries, support retail sales, and maintain CRM records. Candidates should have at least 2 years of experience in a customer service role, excellent communication skills, and a proactive mindset. This full-time position is located in North West London and offers a vibrant, supportive work environment.

Qualifications

• Minimum 2 years’ experience in customer service or sales.
• Skilled at managing multiple tasks with accuracy.
• Driven to achieve KPIs while maintaining service quality.

Responsibilities

• Handle customer and stockist queries via phone and email.
• Process and manage orders using NetSuite.
• Maintain accurate CRM records.
• Support sales and retail marketing teams.

Skills

Excellent written and verbal communication skills

Proactive and organized

Strong problem solver

Customer-focused

Friendly and positive attitude

Tools

CRM systems

Microsoft Office

Job description

A growing skincare brand in the UK is looking for a Customer Service Representative. In this entry-level role, you'll handle customer queries, support retail sales, and maintain CRM records. Candidates should have at least 2 years of experience in a customer service role, excellent communication skills, and a proactive mindset. This full-time position is located in North West London and offers a vibrant, supportive work environment.