Customer Support Agent

IntelContact; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading technology firm in Greater London is seeking a Customer Support Agent to deliver exceptional service and support. The role involves resolving customer queries, maintaining records, and contributing to the team. Ideal candidates will possess strong communication skills, relevant customer service experience, and at least 5 GCSEs including English. This full-time position offers an opportunity to grow within an enthusiastic team.

Qualifications

• Candidates must have a minimum of 5 GCSEs including a C or above in English.
• Strong customer service skills are essential.
• Ability to resolve conflicts effectively.

Responsibilities

• Serve customers by providing product and service information.
• Resolve product or service problems by understanding complaints.
• Accurately maintain customer records and accounts.

Skills

Customer Service

Problem Solving

Phone Skills

Multi Tasking

Education

5 GCSEs between grades A-D, C or above in English

Job description

Role: Customer Support Agent
Type: Full Time – Permanent
Hours: 40 per Wk
Location: Kennington, London

To be the face of our company and client and deliver exceptional service we rely on our Customer Support Agents to delivery. A bubbly, outgoing, dedicated and enthusiastic individual to be part of a growing team.

Reporting Relationship: Post holder will report directly to Team Leader (TL)

Customer Support Agent Job Purpose: Serves customers by providing product and service information; resolving product and service problems.

Customer Support Agent Job Duties:

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Skills: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information and Multi Tasking.

Qualifications: Candidates must pose 5 GCSE’s between the grades of A-D, and a C or above in English.

How to Apply: You must apply via our Career Site by visiting http://Intel.recruiterbox.com.
For further information please contact Tel: [phone]

Intel Contact is an Equal Opportunities Employer