Customer Support Specialist - Growth & Training

Person Centred Software LTD; Guildford; On-site; GBP 2,700 - 4,000; Full time

Benefits offered by this job

Competitive salary

Employee benefits

Training and career development

Job summary

Camascope, part of the Person Centred Software group, is seeking a Customer Support Representative in Vadodara. You will be our first contact for customers via phone, email and other channels, delivering clear, accurate support and guiding queries to resolution.

You will join a growing team, receive training on products and processes, and work toward customer satisfaction targets in an office-based role with flexible shifts.

Qualifications

• Graduate or diploma holder with fluent written and spoken English.
• Excellent communication and interpersonal skills.
• Patient, empathetic and customer-focused approach.
• Confident handling of customer questions and complaints.
• Strong problem-solving and troubleshooting skills.
• Ability to listen, understand issues and provide solutions.
• Calm, professional, and responsive in challenging situations.
• Good organisation and time management.

Responsibilities

• Handle inbound and outbound customer calls, emails and requests professionally.
• Understand queries and provide timely, accurate, and effective solutions.
• Build positive relationships with customers through clear communication.
• Record and update customer interactions in CRM systems accurately.
• Take ownership of queries and resolve within agreed timelines.
• Escalate complex issues to appropriate teams as needed.
• Follow processes, policies and customer service standards.
• Work towards team targets for response times, quality and satisfaction.
• Keep knowledge of products and processes up to date.
• Share customer feedback to improve products and services.
• Support the wider Customer Support team as needed.

Skills

Excellent communication

Empathetic and patient

Problem solving

Active listening

Team player

Time management

Education

Graduate or diploma holder

Tools

Salesforce

Freshdesk

Zendesk

HubSpot

Job description

Camascope, part of the Person Centred Software group, is seeking a Customer Support Representative in Vadodara. You will be our first contact for customers via phone, email and other channels, delivering clear, accurate support and guiding queries to resolution.

You will join a growing team, receive training on products and processes, and work toward customer satisfaction targets in an office-based role with flexible shifts.