Technical Support Specialist - Hybrid, Global SaaS Growth

CameraMatics; Sidcup; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Hybrid work schedule

Growth opportunities

Collaborative team culture

Job summary

CameraMatics is seeking a Technical Support Specialist to be the first point of contact for customers, guiding them through technical challenges and ensuring satisfaction.

You will troubleshoot issues, document resolutions, and collaborate with Engineering, Product and Customer Success to deliver excellent support and drive customer success. Hybrid working is available with 4 days in the office and 1 day remote.

Qualifications

• 2+ years in a technical support or customer-facing role.
• Solid understanding of computer systems, networking, and troubleshooting.
• Experience with diagnostic tools and remote support technologies.

Responsibilities

• Deliver first-line technical support via phone, email, and other channels.
• Investigate, diagnose and resolve technical issues with Cameramatics products.
• Document interactions, issues, steps and resolutions in the ticketing system.
• Collaborate with Engineering, Product and Customer Success to resolve complex issues.

Skills

Technical support

Troubleshooting

Customer communication

Remote support

Networking basics

Education

Degree in CS/IT (welcomed)

Job description

CameraMatics is seeking a Technical Support Specialist to be the first point of contact for customers, guiding them through technical challenges and ensuring satisfaction.

You will troubleshoot issues, document resolutions, and collaborate with Engineering, Product and Customer Success to deliver excellent support and drive customer success. Hybrid working is available with 4 days in the office and 1 day remote.