Customer Support Specialist (Czech & English) - Sofia, Bulgaria

Velenosi&Meredith; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An international lifestyle brand is hiring a Customer Support Specialist fluent in Czech to join their on-site team in Sofia. The role involves providing product guidance and managing customer inquiries in a fast-paced environment. Applicants should have strong communication skills and a customer-focused mindset. Competitive salary and benefits are offered for this full-time position.

Benefits

Competitive salary with additional annual payments

Private health insurance & wellness support

Paid training and structured onboarding

Career development opportunities

Modern office environment

Qualifications

• Native or C2-level Czech and strong English required.
• Detail-oriented, reliable, and customer-focused mindset.
• Previous customer service or retail experience is a plus.

Responsibilities

• Provide product guidance, order tracking, and account management.
• Assist with inquiries via phone, chat, and email in a fast-paced environment.

Skills

Fluent in Czech

Strong English communication

Excellent problem-solving skills

Comfort with digital tools

Customer-focused mindset

Job description

Overview

We're Hiring: Customer Support Specialist (Czech & English) in Sofia, Bulgaria. Are you fluent in Czech and passionate about helping others? Join our on-site team in Sofia, where you'll support adult consumers of a leading international lifestyle brand by assisting with product guidance, order tracking, account management, and general inquiries via phone, chat, and email in a compliance-driven, fast-paced environment.

Location: On-site in Sofia, Bulgaria

Languages: Czech (C2/native) + English (B2+)

Shifts: Rotational: Mon-Sat (09:00-23:00), Sun (10:00-19:00)

Type: Full-time

Responsibilities

• Provide product guidance, order tracking, account management, and general inquiries via phone, chat, and email.
• Operate in a compliance-driven, fast-paced environment to support adult consumers of a leading international lifestyle brand.

Qualifications

• Native or C2-level Czech and strong English
• Excellent communication and problem-solving skills
• Comfort working with digital tools and support systems
• Previous customer service or retail experience is a plus
• Detail-oriented, reliable, and customer-focused mindset

What we offer

• Competitive salary with additional annual payments
• Private health insurance & wellness support
• Paid training and structured onboarding
• Career development in a growing international company
• Modern office environment with a collaborative team

Deliver outstanding service in a highly respected, regulated industry and grow with a team that values quality, compliance, and care.

Apply now and take the next step in your customer service career!

Contacts: [e-mail]