Customer Support Specialist - Clear, Caring Help

Vuba Chemical Innovations Limited

United Kingdom

Remote

GBP 21,000 - 25,000

Full time

6 days ago

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Job summary

Vuba Chemical Innovations Limited in Hull is seeking a Customer Service Assistant to join our supportive team. You’ll be the friendly voice handling email, live chat, and phone queries, delivering clear, accurate support to customers through every step.

We value empathy, attention to detail, and a proactive approach to resolving issues, with opportunities to grow within a busy, service-oriented environment in Hull. Training and ongoing support are provided.

Qualifications

Excellent communication—clear, friendly, and confident (in writing and speaking).
Customer-first attitude with the patience to listen, understand, and act.
Strong attention to detail to ensure information is correct and processes are followed.
The ability to stay calm and organized when things get busy.
Comfort working in a fast-paced environment with competing priorities.
Basic computer literacy to use customer systems and manage case updates.

Responsibilities

Responding to customer enquiries across multiple channels, ensuring a timely and helpful reply.
Providing accurate information on orders, deliveries, products, and service processes.
Resolving issues such as order changes, delivery problems, returns, and product questions.
Handling customer complaints with care, following procedures while seeking solutions.
Maintaining clear records of customer interactions and actions taken.
Collaborating with internal teams to resolve complex cases and keep resolutions moving.
Working to service standards, ensuring quality, consistency, and continuous improvement.