Customer Service Assistant

Vuba Chemical Innovations Limited; United Kingdom; Remote; GBP 21,000 - 25,000; Full time

Job summary

Vuba Chemical Innovations Limited in Hull is seeking a Customer Service Assistant to join our supportive team. You’ll be the friendly voice handling email, live chat, and phone queries, delivering clear, accurate support to customers through every step.

We value empathy, attention to detail, and a proactive approach to resolving issues, with opportunities to grow within a busy, service-oriented environment in Hull. Training and ongoing support are provided.

Qualifications

• Excellent communication—clear, friendly, and confident (in writing and speaking).
• Customer-first attitude with the patience to listen, understand, and act.
• Strong attention to detail to ensure information is correct and processes are followed.
• The ability to stay calm and organized when things get busy.
• Comfort working in a fast-paced environment with competing priorities.
• Basic computer literacy to use customer systems and manage case updates.

Responsibilities

• Responding to customer enquiries across multiple channels, ensuring a timely and helpful reply.
• Providing accurate information on orders, deliveries, products, and service processes.
• Resolving issues such as order changes, delivery problems, returns, and product questions.
• Handling customer complaints with care, following procedures while seeking solutions.
• Maintaining clear records of customer interactions and actions taken.
• Collaborating with internal teams to resolve complex cases and keep resolutions moving.
• Working to service standards, ensuring quality, consistency, and continuous improvement.

Skills

Excellent communication

Customer-first attitude

Attention to detail

Calm under pressure

Fast-paced adaptability

Basic computer literacy

Tools

CRM system

Job description

Are you the kind of person who genuinely enjoys putting things right—quickly, kindly, and professionally? If you love helping customers feel confident and cared for, we’d love to hear from you.

We’re looking for a Customer Service Assistant to join our customer support team in Hull. This is a hands‑on role where you’ll be the friendly voice that answers queries, resolves issues, and keeps the customer experience smooth from start to finish.

Whether customers contact us by email, live chat, or phone, your goal will be the same: to understand what they need and deliver clear, accurate support. You’ll communicate with empathy, attention to detail, and a practical mindset—turning every interaction into a positive outcome.

What you’ll be doing

• Responding to customer enquiries across multiple channels, ensuring a timely and helpful reply.
• Providing accurate information on orders, deliveries, products, and service processes.
• Resolving issues such as order changes, delivery problems, returns, and product-related questions.
• Handling customer complaints with care, following procedures while looking for solutions that satisfy the customer.
• Maintaining clear records of customer interactions and actions taken, so nothing is missed.
• Collaborating with internal teams to the complex cases and keep resolutions moving.
• Working to service standards, ensuring quality, consistency, and continuous improvement.

What we’re looking for

• Excellent communication—clear, friendly, and confident (in writing and speaking).
• A customer-first attitude with the patience to listen, understand, and act.
• Strong attention to detail to ensure information is correct and processes are followed.
• The ability to stay calm and organised when things get busy.
• Comfort working in a fast-paced environment where you manage priorities and deadlines.
• Experience in customer service is desirable, but not essential—what matters most is your approach and reliability.
• Basic computer literacy to use customer systems and manage case updates.

Why you’ll enjoy this role

This isn’t just a job where you “answer messages”. It’s a role that gives you the chance to make a genuine difference to customers—every day. You’ll build confidence in your knowledge of our products and processes, and you’ll see how your effort helps customers move from confusion to clarity.

We take pride in creating a supportive environment where feedback is welcomed and training is provided. You’ll have the tools and guidance you need to succeed, while also having the ownership to improve how we handle customer care.

And with the role based in Hull, you’ll be joining a team in a location that’s full of energy and opportunity. You’ll be part of a business that values quality, consistency, and people who care about getting it right.

A great day in the life looks like…

• Starting your shift by checking your queue and prioritising urgent cases.
• Helping customers with order updates, delivery questions, and product guidance.
• Resolving issues using good judgement, empathy, and correct process.
• Updating case notes so colleagues have full visibility and next steps.
• Working through questions efficiently—without rushing the quality.
• Closing your shift knowing you’ve made a real difference for customers.

Ready to join us?

If you enjoy customer service, take pride in helping people, and want a role where your impact is clear, we’d love to meet you.

We’re excited to hear from you. Bring your energy, your reliability, and your customer-first mindset—and we’ll provide the support to help you thrive.