Customer Service Support - MK110

Adecco; Hull and East Yorkshire; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Day off during the week when working a

Day off during the week when working a

Job summary

Adecco is seeking a Customer Service Administrator in West Hull. This full-time, permanent role involves being the primary contact for customers and supporting a range of administrative and customer service tasks.

You will handle queries, resolve issues, manage records, and collaborate with internal teams to ensure smooth operations. The role requires flexibility, including occasional Saturdays, with a competitive salary per year.

Qualifications

• Has previous customer service and/or administrative experience.
• Possesses excellent communication skills, both written and verbal.
• Is confident handling customer complaints and finding solutions.
• Has strong organisational skills and attention to detail.
• Is comfortable using Microsoft Office and internal systems.
• Can prioritise workload effectively in a fast-paced environment.
• Has a positive, professional, and customer-focused attitude.
• Is flexible regarding working hours, including occasional Saturdays.

Responsibilities

• Act as the first point of contact for customer queries via phone, email, and online channels.
• Handle billing and account enquiries professionally and efficiently.
• Process and respond to order enquiries and updates.
• Manage and monitor the company's social media channels, responding to customer messages and enquiries.
• Investigate and resolve customer complaints, ensuring a positive outcome wherever possible.
• Maintain accurate customer records and update internal systems.
• Liaise with internal departments to resolve customer issues.
• Provide general administrative support to the wider team.

Skills

Customer service

Administrative experience

Communication skills

Organisational skills

Microsoft Office

Tools

Microsoft Office

Job description

Customer Service Administrator

Location: West Hull

Salary: £26,227 per annum (£13.44 P/H)

Job Type: Full-time, Permanent

About the Role

We are seeking a friendly, professional, and highly organised Customer Service Administrator to join our busy team in West Hull. This is a varied role where no two days are the same, offering the opportunity to be the first point of contact for our customers while supporting a range of administrative and customer service functions.

You will play a key role in delivering exceptional customer service, managing enquiries, resolving issues, and supporting the smooth operation of the business.

Working Hours

This role requires flexibility to work the following shifts:

• 8:30am - 5:00pm
• 10:00am - 6:00pm
• 1 in 3 Saturdays (9:00am - 5:00pm). When working a Saturday, you will receive a day off during the week.

Key Responsibilities

• Act as the first point of contact for customer queries via phone, email, and online channels
• Handle billing and account enquiries professionally and efficiently
• Process and respond to order enquiries and updates
• Manage and monitor the company's social media channels, responding to customer messages and enquiries
• Investigate and resolve customer complaints, ensuring a positive outcome wherever possible
• Maintain accurate customer records and update internal systems
• Liaise with internal departments to resolve customer issues
• Provide general administrative support to the wider team

About You

• Has previous customer service and/or administrative experience
• Possesses excellent communication skills, both written and verbal
• Is confident handling customer complaints and finding solutions
• Has strong organisational skills and attention to detail
• Is comfortable using Microsoft Office and internal systems
• Can prioritise workload effectively in a fast-paced environment
• Has a positive, professional, and customer-focused attitude
• Is flexible regarding working hours, including occasional Saturdays

What We Offer

• Competitive salary of £26,227 per year
• Permanent, full-time position
• Day off during the week when working a Saturday
• Supportive and friendly working environment
• Opportunity to develop and grow within the business

Equal Opportunities

The Adecco Group UK & Ireland is an Equal Opportunities Employer.