Customer Service & Admin Specialist (West Hull)

Adecco; Hessle; On-site; GBP 22,000 - 30,000; Full time

Job summary

Adecco is recruiting a Customer Service Administrator in West Hull. This full-time role handles customer queries, billing, order updates, and social media interactions, with 1 in 3 Saturdays. The successful candidate will deliver excellent service, maintain records, and support the team in a busy environment.

You will join a friendly, professional team and contribute to smooth business operations, with flexible shifts and strong possible development within Adecco Group UK & Ireland.

Qualifications

• Previous customer service and/or administrative experience
• Excellent written and verbal communication skills
• Confident in handling customer complaints and resolving issues
• Strong organisational skills and attention to detail
• Proficient with Microsoft Office and internal systems
• Ability to prioritise workload in a fast-paced environment
• Positive, professional, and customer-focused attitude
• Flexibility to work shifts including Saturdays

Responsibilities

• Be the first point of contact for customer queries via phone, email and online channels
• Handle billing and account enquiries professionally and efficiently
• Process and respond to order enquiries and updates
• Manage and monitor company social media channels, responding to customer messages
• Investigate and resolve customer complaints, aiming for a positive outcome
• Maintain accurate customer records and update internal systems
• Liaise with internal departments to resolve customer issues
• Provide general administrative support to the wider team

Skills

Customer service experience

Communication skills

Complaint handling

Organisational skills

Prioritisation

Positive attitude

Tools

Microsoft Office

Job description

Adecco is recruiting a Customer Service Administrator in West Hull. This full-time role handles customer queries, billing, order updates, and social media interactions, with 1 in 3 Saturdays. The successful candidate will deliver excellent service, maintain records, and support the team in a busy environment.

You will join a friendly, professional team and contribute to smooth business operations, with flexible shifts and strong possible development within Adecco Group UK & Ireland.