Customer Service Support - MK110

Adecco; Hessle; On-site; GBP 22,000 - 30,000; Full time

Job summary

Adecco is recruiting a Customer Service Administrator in West Hull. This full-time role handles customer queries, billing, order updates, and social media interactions, with 1 in 3 Saturdays. The successful candidate will deliver excellent service, maintain records, and support the team in a busy environment.

You will join a friendly, professional team and contribute to smooth business operations, with flexible shifts and strong possible development within Adecco Group UK & Ireland.

Qualifications

• Previous customer service and/or administrative experience
• Excellent written and verbal communication skills
• Confident in handling customer complaints and resolving issues
• Strong organisational skills and attention to detail
• Proficient with Microsoft Office and internal systems
• Ability to prioritise workload in a fast-paced environment
• Positive, professional, and customer-focused attitude
• Flexibility to work shifts including Saturdays

Responsibilities

• Be the first point of contact for customer queries via phone, email and online channels
• Handle billing and account enquiries professionally and efficiently
• Process and respond to order enquiries and updates
• Manage and monitor company social media channels, responding to customer messages
• Investigate and resolve customer complaints, aiming for a positive outcome
• Maintain accurate customer records and update internal systems
• Liaise with internal departments to resolve customer issues
• Provide general administrative support to the wider team

Skills

Customer service experience

Communication skills

Complaint handling

Organisational skills

Prioritisation

Positive attitude

Tools

Microsoft Office

Job description

Customer Service Administrator

Location: West Hull

Salary: £26,227 per annum (£13.44 P/H)

Job Type: Full-time, Permanent

About the Role

We are seeking a friendly, professional, and highly organised Customer Service Administrator to join our busy team in West Hull. This is a varied role where no two days are the same, offering the opportunity to be the first point of contact for our customers while supporting a range of administrative and customer service functions.

You will play a key role in delivering exceptional customer service, managing enquiries, resolving issues, and supporting the smooth operation of the business.

Working Hours

This role requires flexibility to work the following shifts:

• 8:30am - 5:00pm
• 10:00am - 6:00pm
• In addition, you will work 1 in 3 Saturdays (9:00am - 5:00pm). When working a Saturday, you will receive a day off during the week.

Key Responsibilities

• Act as the first point of contact for customer queries via phone, email, and online channels
• Handle billing and account enquiries professionally and efficiently
• Process and respond to order enquiries and updates
• Manage and monitor the company's social media channels, responding to customer messages and enquiries
• Investigate and resolve customer complaints, ensuring a positive outcome wherever possible
• Maintain accurate customer records and update internal systems
• Liaise with internal departments to resolve customer issues
• Provide general administrative support to the wider team

About You

• Has previous customer service and/or administrative experience
• Possesses excellent communication skills, both written and verbal
• Is confident handling customer complaints and finding solutions
• Has strong organisational skills and attention to detail
• Is comfortable using Microsoft Office and internal systems
• Can prioritise workload effectively in a fast-paced environment
• Has a positive, professional, and customer-focused attitude
• Is flexible regarding working hours, including occasional Saturdays

What We Offer

• Competitive salary of £26,227 per year
• Permanent, full-time position
• Day off during the week when working a Saturday
• Supportive and friendly working environment
• Opportunity to develop and grow within the business

The Adecco Group UK & Ireland is an Equal Opportunities Employer.