Customer Support Specialist

ABB Schweiz AG; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Customer Support Specialist, where you will play a vital role in enhancing customer satisfaction and driving efficiency. In this dynamic position, you will collaborate with various teams to ensure timely resolution of customer issues while maintaining accurate records in the CRM system. You will thrive in a supportive environment that values diversity and inclusion, and you will have the opportunity to work with cutting-edge technology in the electrification sector. If you are passionate about delivering exceptional customer service and making a meaningful impact, this role is perfect for you.

Benefits

Competitive Salary

25 Days Annual Leave

Contributory Pension Scheme

Life Assurance

Flexible Benefits Scheme

Employee Assistance Programme

Generous Employee Referral Scheme

Qualifications

• Proven customer service experience in a fast-paced environment.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Coordinate with stakeholders to resolve customer issues effectively.
• Act as the primary contact for customer inquiries and complaints.

Skills

Customer Service Experience

CRM Software Proficiency

Communication Skills

Microsoft Office Suite

Multitasking Ability

Problem Solving

Tools

CRM Software

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Customer Support Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This is a position with grade

16

This position reports to

Customer Support Specialist

Your role and responsibilities

In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction. The work model for the role is: #Onsite. This role contributes to the UK Electrification Installation Products division. Main stakeholders are Operations, Customers, and Suppliers. You will be mainly accountable for:

1. Ensuring the resolution of customer issues by collaborating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
2. Paying close attention to customer needs and ensuring effective problem solving.
3. Acting as the primary point of contact for customers, answering questions, resolving issues, and ensuring satisfaction.
4. Handling complaints and resolving customer complaints in a timely manner.
5. Keeping accurate records of customer interactions and transactions in the CRM System.
6. Following company policies and procedures when handling customer requests and issues.

Qualifications for the role

• Demonstrated track record in customer service or related customer-facing roles.
• Experience with CRM software and other customer service tools.
• Knowledge of ABB products or services may be advantageous.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Positive empathetic attitude towards customers.

What's in it for you?

• Enjoy a supportive and solution-driven team environment.
• Help customers drive efficiency and sustainability, making a strong impact.
• Get exposed to cutting-edge technology in Electrification and have a visible impact on the future.

More about us

As part of our dedication to our employees, ABB UK offers an attractive array of benefits including:

• Competitive salary
• 25 days annual leave plus bank holidays
• Competitive contributory pension scheme
• Life assurance
• Flexible benefits scheme (includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts, and more)
• Internal mobility opportunities, mentorships & access to projects globally
• Employee Assistance Programme
• Generous employee referral scheme

ABB has been recognized as a Top Employer in the UK for five consecutive years, reflecting our commitment to excellent HR policies and people practices. ABB Installation Products Division (formerly Thomas & Betts) manages the connection, protection, and distribution of electrical power. Its products are designed for ease of installation and durability in demanding conditions, ensuring safety and continuous operation for utilities, businesses, and people worldwide. Our product segments include:

• Commercial Essentials: electrical junction boxes, fittings, strut and cable tray systems for construction.
• Premier Industrial: cable ties, liquid-tight systems, conduit systems, power connection and grounding systems, and solutions for harsh and industrial applications.
• Medium-voltage solutions: reclosers, switchgear, capacitor switches, fuses, distribution connectors, cable accessories, and apparatus for utility applications.