Customer Support Specialist

ABB; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Support Specialist to join their team in Nottingham. In this pivotal role, you will provide exceptional support to both internal and external customers, ensuring their needs are met with care and efficiency. You will collaborate with various teams to resolve issues and enhance customer satisfaction. This position offers a supportive environment where you can thrive while making a significant impact on customer experience. If you have a passion for helping others and a knack for problem-solving, this opportunity is perfect for you!

Benefits

25 days annual leave plus bank holidays

Competitive contributory pension scheme

Life assurance

Flexible benefits scheme

Employee Assistance Programme

Generous employee referral scheme

Qualifications

• Experience in customer service or related roles is essential.
• Knowledge of ABB products may be advantageous.

Responsibilities

• Provide technical and payment-related support to customers.
• Coordinate with stakeholders for complete case ownership.
• Resolve customer issues and maintain satisfaction.

Skills

Customer Service

CRM Software

Communication Skills

Microsoft Office Suite

Problem Solving

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

CRM Systems

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

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Customer Support Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Customer Support Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

That's our story. Make it your story.

This position reports to

Customer Support Specialist

Your role and responsibilities

In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.

The work model for the role is: #Onsite

This role is contributing to the UK Electrification Installation Products division.

Main stakeholders are Operations, Customers and Suppliers.

You will be mainly accountable for:

• Ensuring the resolution of customer issues by collaborating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Paying close attention to the customer needs and ensure effective problem solving.
• Act as the primary point of contact for customers, answering questions, resolving issues, and ensuring satisfaction.
• Handling complaints, addressing, and resolving customer complaints in a timely manner.
• Keep accurate records of customer interactions and transactions in the CRM System.
• Follow company policies and procedures when handling customer requests and issues.
  
  

Qualifications for the role

• Demonstrated track record in customer service or related customer facing roles.
• Experience with CRM software, and other customer service tools.
• Knowledge of ABB products or services may be advantageous.
• Excellent verbal and written communication skills.
• Possess an enhanced knowledge of Microsoft word, excel and PowerPoint.
• Ability to multitask and prioritise tasks effectively in a fast-paced environment.
• Has a positive empathetic attitude towards customers.
  
  

What's in it for you?

• Enjoy a supportive and solution driven team environment
• Help customers in driving efficiency and sustainability, making a strong impact
• Get exposed to cutting-edge technology in Electrification and have a visible impact on the future
  
  

More about us

As part of our dedication to our employees, ABB UK offers an attractive array of benefits which include:

• Competitive salary
• 25 days annual leave plus bank holidays
• Competitive contributory pension scheme
• Life assurance
• Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
• Internal mobility opportunities, mentorships & access to projects globally
• Employee Assistance Programme
• Generous employee referral scheme
  
  

For the 5th consecutive year ABB is recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation’s dedication to a better world of work and exhibits this through excellent HR policies and people practices.

ABB Installation Products Division (formerly Thomas&Betts) helps manage the connection, protection and distribution of electrical power from source to socket. The Division’s products are engineered to provide ease of installation and perform in demanding and harsh conditions, helping to ensure safety and continuous operation for utilities, businesses and people around the world.

The Commercial Essentials product segment includes electrical junction boxes, commercial fittings, strut and cable tray metal framing systems for commercial and residential construction. The Premier Industrial product segment includes multiple product lines, such as Ty-Rap cable ties, T&B Liquidtight Systems protection products, PVC coated and nylon conduit systems, power connection and grounding systems, and cable protection systems of conduits and fittings for harsh and industrial applications.

The Division also manufactures solutions for medium-voltage applications used in the utility market under its marquee brands including Elastimold reclosers and switchgear, capacitor switches, current limiting fuses, Homac distribution connectors, Hi-Tech Valiant full-range current limiting fuse for fire mitigation, faulted current indicators and distribution connectors, cable accessories and apparatus with products for overhead and underground distribution. Manufacturing includes made-to-stock and custom-made solutions.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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