Remote customer support specialist

JR United Kingdom; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

An innovative recruitment firm is seeking a dedicated Remote Customer Support Specialist to enhance customer satisfaction and support. In this full-time role, you will address inquiries, troubleshoot technical issues, and maintain accurate records of customer interactions. This position offers the chance to collaborate with various teams to resolve complex challenges, making a significant impact on customer experiences. Join a forward-thinking organization that values effective communication and problem-solving skills, and be part of a team committed to delivering exceptional service.

Qualifications

• Experience in customer support roles with a focus on technical issues.
• Ability to communicate effectively through various channels.

Responsibilities

• Provide excellent customer support and ensure customer satisfaction.
• Address customer inquiries and troubleshoot technical issues.

Skills

Customer Service

Technical Troubleshooting

Communication Skills

Record Keeping

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Remote Customer Support Specialist, United Kingdom

Company Description

FutureFocus Recruitment delivers end-to-end talent acquisition services, ensuring organizations stay competitive. Our holistic process nurtures the success of both clients and candidates. We provide strategic support to help businesses find the right talent. Our mission is to create success for both our clients and candidates through effective recruitment practices.

Role Description

This is a full-time remote role for a Customer Support Specialist at SkillSynergy. The Customer Support Specialist will be responsible for providing excellent customer support and ensuring customer satisfaction. The role involves addressing customer inquiries, troubleshooting technical issues, and providing assistance through various communication channels. The specialist will also maintain accurate records of customer interactions and collaborate with other teams to resolve challenging issues.