Customer Support Specialist at Bitfinex (Fully Remote)

HipHopTune Media; London; Remote; GBP 25,000 - 45,000; Full time

Job summary

An innovative company in the digital asset space is on the lookout for a Customer Support Specialist to join their fully remote team. This role is perfect for someone with a strong background in Finance, Mathematics, or Statistics who is passionate about providing exceptional support to users. You will engage with corporate traders, ensuring their inquiries are handled effectively while contributing to a positive customer support culture. If you thrive in a fast-paced environment and are eager to be part of a forward-thinking organization, this opportunity is tailored for you.

Qualifications

• Experience in customer relations and handling inquiries is essential.
• Strong analytical ability with a passion for finance and cryptocurrency.

Responsibilities

• Handle inquiries from corporate traders and ensure outstanding customer service.
• Contribute to a positive support culture and engage in cross-team interactions.

Skills

Analytical Skills

Customer Service

Communication Skills

Attention to Detail

Flexibility

Education

Background in Finance

Mathematics or Statistics

Tools

Microsoft Excel

Job description

Customer Support Specialist at Bitfinex (Fully Remote)

Bitfinex is seeking a Customer Support Specialist to join their fully remote team in the UK. The ideal candidate will have a strong background and deep interest in Finance, Mathematics, or Statistics, and a passion for providing exceptional support to users in the fast-paced digital asset space. This role offers the opportunity to work with a leading platform in the cryptocurrency industry, assisting customers with their inquiries and ensuring seamless experiences.

If you’re looking to combine your analytical skills with customer service, this is the perfect role for you.

About Bitfinex

Bitfinex, inspired by the transformative power of Bitcoin, is dedicated to enabling individuals to transact and interact freely and effortlessly on a global scale. The company is committed to building cutting-edge technology that supports seamless, secure transactions and interactions worldwide. As the digital asset space evolves rapidly, Bitfinex remains agile and forward-thinking to keep pace with continuous technological innovation. The platform offers state-of-the-art digital asset trading services for both users and global liquidity providers, ensuring high-quality, efficient solutions in an ever-changing market.

Position: Customer Support Specialist

Job Type: Full Time

Location: Remote, (London, UK)

About the Role

We’re currently looking for a Customer Support Specialist to join our team. The position is remote and available to anyone self-driven, and with the experience and capacity to contribute to our vision.

Responsibilities

• Effectively handle inquiries and requests from corporate and professional traders.
• Continuously upgrade skill sets.
• Lead by example to demonstrate full ownership of outstanding customer service.
• Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives.
• Engage in cross-team interactions.

Job Requirements

• Ability to work independently with minimum supervision and flexibility in working arrangements and hours.
• Experience and a deep interest in working with Finance, Mathematics, or Statistics.
• Good understanding of trading and derivatives markets.
• Strong analytical ability.
• Experience in customer relations; ability to handle requests and inquiries is essential.
• Excellent communication skills in English.
• Passion for the cryptocurrency and blockchain world.
• Detail-oriented.
• Security and privacy focus.
• Familiarity with Office Suites (especially Excel).