Customer Support Specialist

The Electric Car Scheme; Greater London; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

Ein innovatives Unternehmen, das sich für nachhaltige Mobilität einsetzt, sucht einen motivierten Kundenservicemitarbeiter. In dieser spannenden Rolle werden Sie Teil eines dynamischen Teams, das bestrebt ist, Kunden eine herausragende Erfahrung zu bieten. Sie werden die Möglichkeit haben, aktiv zur Verbesserung der Kundenbetreuung beizutragen und dabei helfen, den Übergang zu elektrischen Fahrzeugen zu erleichtern. Mit flexiblen Arbeitsbedingungen und einem unterstützenden Arbeitsumfeld ist dies die perfekte Gelegenheit für jemanden, der eine bedeutende Rolle in einem wachsenden Unternehmen spielen möchte.

Benefits

25 Tage Urlaub plus Feiertage

Familienfreundliche Urlaubsregelungen

Pensionsplan

£100 Home-Office-Budget

Aktienoptionen

Flexible Arbeitszeiten

Zusätzliche Urlaubstage basierend auf Dienstzeit

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice oder After-Sales.
• Ausgezeichnete schriftliche und mündliche Kommunikationsfähigkeiten.

Responsibilities

• Bereitstellung eines 5-Sterne-Erlebnisses für Kunden während ihrer Leasingzeit.
• Kommunikation mit Kunden hauptsächlich per Telefon und E-Mail.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Organisationstalent

Education

CIPD Level 5

Job description

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The Electric Car Scheme provided pay range

This range is provided by The Electric Car Scheme. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from The Electric Car Scheme

Chief of Staff | CIPD Level 5 | Ex-Magic Circle Solicitor

Company & function Intro:

What if going green also meant saving thousands of pounds? We’ve made that possible!

We believe switching to an electric car should be simple, affordable, and accessible to everyone. That’s why we created The Electric Car Scheme - a game-changing employee benefit that helps people save 20–50% on the cost of driving electric through salary sacrifice.

Since launching, we’ve helped thousands of drivers make the switch to electric, supported hundreds of forward-thinking employers, and unlocked millions of pounds in savings for employees across the UK.

Backed by leading investors and powered by a passionate, mission-led team, we’re growing fast - and we’re just getting started!

Our mission is to remove the barriers to electric driving through great service, operational excellence, and trusted partnerships. We make it easy for employees and employers to do the right thing for their wallets and for the planet.

We’re looking for people who want to build something that matters and help shape the future of transport.

What does the Customer Operations Team do?

The Customer Operations team is responsible for providing 5-star service to our customers from the point of order through to returning their vehicle. This includes a Fulfilment team that ensures deliveries are smooth, a Customer Care team that provides in-life support, and a Returns team that supports early terminations and natural end of leases.

During the interview process, we will consider your current skills and experience to determine which sub-team you will thrive in.

What you bring to the role

• 1+ years experience in customer service or aftersales supporting the delivery of software or professional services
• Extremely good people skills and excellent written and verbal communication skills
• A proactive and positive mindset to help customers overcome obstacles by identifying concerns and providing solutions — a problem solver!
• Highly motivated and driven to be part of a growing, successful team
• Excellent organisational skills and attention to detail

What you’ll be doing

• Joining our Customer Operations team to help shape the future of the department
• Ensuring our customers receive a 5-star experience during their lease, including the returns process
• Communicating with customers primarily via telephone and email
• Leading customer support enquiries and managing our email ticketing system
• Supporting our Sales teams to provide excellent service to potential and current customers
• Managing the post-order and delivery process and providing regular updates
• Collaborating with stakeholders to find tailored solutions and deliver them promptly

About Us:

Switching to an electric car is a significant step towards net zero. We aim to make this transition cheaper and easier than any other option. Salary sacrifice allows employees to save 20-50% on electric cars by reducing their salary in exchange for a benefit, making electric vehicles affordable for all.

Many individuals want to make sustainable choices, but barriers like cost, information, access, and complexity slow progress globally. Our goal is to make net zero the obvious choice by removing these barriers and empowering sustainable decisions.

Join us in accelerating climate action and making sustainable transport accessible and affordable.

• Hybrid working (2 days in the office in Hayes, London)
• 25 days holiday plus bank holidays
• Additional holiday days based on service, with buy/sell options
• Flexible working arrangements for family care
• Family-friendly leave policies, including enhanced maternity leave
• Electric vehicle leasing via salary sacrifice, saving 40-70%
• £100 home office budget
• Pension scheme
• Equity options to own part of the company

Why Work With Us?

• Opportunities for personal growth as an early employee
• Competitive salary, pension, and incentive schemes
• Voted 4.9 on Glassdoor
• Recognized as a Top 100 Organisation to ‘Escape’ to in 2022 and 2023
• Certified Company on Welcome to the Jungle
• Inclusive, friendly culture valuing diversity and employee well-being
• UK’s only B Corp Certified salary sacrifice provider

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Business Development and General Business
• Industries: Insurance and Employee Benefit Funds