Enterprise Customer Support Specialist (Remote, Europe Full Time Contract)

Perplexity AI; Greater London; Remote; GBP 35,000 - 65,000; Full time

Job summary

A forward-thinking company is seeking an experienced Enterprise Customer Support Specialist to deliver exceptional support for its innovative B2B products. This role involves collaborating with product teams, maintaining compliance with E.U. security standards, and ensuring high customer satisfaction. The ideal candidate will have a strong background in enterprise support, excellent communication skills, and a passion for technology. Join a rapidly growing team that is transforming the customer support landscape and making a significant impact in the AI industry.

Qualifications

• Experience supporting B2B enterprise customers in European markets.
• Knowledge of E.U. security requirements and GDPR compliance.

Responsibilities

• Provide technical support to enterprise customers solving complex issues.
• Create and update support documentation and troubleshooting guides.

Skills

B2B Enterprise Support

GDPR Compliance

Excellent Communication Skills

Technical Support

Problem Solving

Education

2+ Years of Experience in Customer Support

Tools

Intercom

Zendesk

Job description

Enterprise Customer Support Specialist (Remote, Europe Full Time Contract)

Location: Greater London Area

We are seeking an experienced Enterprise Customer Support Specialist to join our team and provide exceptional support for our Enterprise Pro offer at Perplexity. The ideal candidate will have a strong background in supporting enterprise-level B2B products and a solid understanding of both U.S. and E.U. security requirements.

Responsibilities

• Provide technical support to enterprise customers across both U.S. and E.U. markets, solving complex issues and advising on product usage
• Collaborate with support leadership and product teams to address customer needs and enhance our Enterprise Pro offering
• Maintain expertise in Perplexity Enterprise features, including AI models and cloud integrations
• Create and update support documentation, FAQs, and troubleshooting guides for enterprise customers
• Monitor and report on support metrics such as response times and customer satisfaction levels
• Ensure compliance with security and data protection standards specific to E.U. regulations, including GDPR
• Assist enterprise clients across various industries with their unique use cases

Qualifications

• 2+ years of experience supporting B2B enterprise customers, particularly in European markets
• Knowledge of E.U. security requirements, localization practices, and GDPR compliance
• Understanding of AI products with the ability to explain technical concepts to non-technical audiences
• Excellent communication skills in English and additional languages such as Spanish, French, or German
• Experience with customer support platforms like Intercom or Zendesk
• Proven record of maintaining high customer satisfaction in fast-paced environments
• Technical familiarity with enterprise software (engineering background not required)

Bonus Skills

• Knowledge of SSO implementations and API integrations
• Experience supporting AI or search products
• Familiarity with enterprise cloud storage services

About Perplexity

Since launching the world's first fully functional conversational answer engine in 2022, Perplexity has experienced rapid growth. We have increased daily question answering from 2.5 million to around 20 million queries by December 2024. Our Enterprise Pro offering is trusted by leading companies such as Nvidia, the Cleveland Cavaliers, Bridgewater, and Zoom.

We have secured significant funding from top investors including IVP, NEA, Jeff Bezos, NVIDIA, Databricks, Bessemer Venture Partners, Elad Gil, Nat Friedman, Daniel Gross, Naval Ravikant, Tobi Lutke, among others. Our team has grown nearly 300% in 2024, and we are just getting started.

Application Process

Interested candidates can apply by submitting the required information below. Final offer amounts depend on experience and expertise.

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