Customer Support Specialist

ACS Staffing Solutions; Great Houghton; On-site; GBP 20,000 - 22,000; Full time

Job summary

ACS Staffing Solutions in Northampton is seeking 4 Customer Support Specialists for a temporary ongoing role starting in November. You will handle customer enquiries by phone, email and live chat, resolve issues and ensure a top-notch service.

Training will be provided, with potential for permanent placement based on performance. You’ll join a friendly team, work across shifts, and take ownership of customer problems, escalating where needed.

Qualifications

• 1-3 years in customer service or support roles.
• Excellent written and verbal communication skills.
• Friendly, professional and approachable demeanor.
• Strong problem-solving and investigative abilities.
• Good attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritise effectively.
• Proactive attitude and willingness to learn new systems.
• Ability to work independently and as part of a team.

Responsibilities

• Act as a key contact for customers with friendly, efficient support.
• Respond to inquiries via telephone, email and live chat.
• Own and see issues through to resolution.
• Investigate and troubleshoot problems to provide solutions.
• Ensure timely responses and excellent service.
• Maintain accurate customer records and update systems.
• Collaborate with other departments to resolve queries.
• Share knowledge and support teammates in the wider team.
• Identify recurring issues and provide feedback to improve service.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Multitasking

Teamwork

Independent work

Willingness to learn

Job description

Customer Support Specialists

Northampton, NN4

£14.35 - £15.89 per hour, depending on shifts and experience

Available Shifts:

• 9am-5pm - Monday - Friday
• 1am-9am - Monday - Friday
• 5pm-1am -Monday - Friday

Temporary ongoing with potential to be made permanent

November Start

An Exciting Opportunity - Join a Growing Customer Support Team!

We are recruiting 4 Customer Support Specialists on behalf of our client, based in Northampton.

Are you a natural problem-solver who enjoys helping people and delivering excellent customer service? Our client is looking for enthusiastic, customer-focused individuals to join their friendly support team.

You’ll be responsible for handling customer enquiries, resolving issues and ensuring an excellent customer experience. If you have previous customer service or technical support experience, great communication skills and a positive attitude, we’d love to hear from you!

What Will You Be Doing?

• Acting as a key point of contact for customers, providing friendly, professional and efficient support.
• Responding to customer enquiries via telephone, email and live chat.
• Taking ownership of customer issues and seeing them through to resolution.
• Investigating and troubleshooting problems to find effective solutions.
• Ensuring customers receive timely responses and excellent service.
• Maintaining accurate customer records and updating internal systems.
• Working closely with different departments to resolve customer queries.
• Sharing knowledge and supporting colleagues within the wider customer support team.
• Identifying recurring issues and providing feedback to help improve the customer experience.

As you develop within the role, there may also be opportunities to get involved in more advanced technical troubleshooting and support.

What Are We Looking For?

Our client is looking for people who are passionate about customer service and enjoy going the extra mile to help others.

Ideally, you’ll have:

• Previous experience in a customer service or customer support role (typically 1-3 years).
• Excellent communication skills, both written and verbal.
• A friendly, professional and approachable manner.
• Strong problem-solving and investigative skills.
• Good attention to detail and organisational abilities.
• The ability to manage multiple tasks and prioritise effectively.
• A proactive attitude and willingness to learn new systems and processes.
• The ability to work well independently and as part of a team.

It would also be advantageous if you have:

• Experience supporting software.
• An interest in technology, systems and technical troubleshooting.
• Knowledge of APIs or software integrations.