Implementation Specialist

ACS Staffing Solutions; Great Houghton; Hybrid; GBP 24,000 - 25,000; Full time

Benefits offered by this job

Hybrid working

Job summary

ACS Staffing Solutions in Northampton is seeking Implementation Specialists for a temporary, hybrid role starting in November. You will support customers through software implementations, onboarding, and migrations, ensuring they get the most from our technology.

Typical tasks include guiding customers from onboarding to launch, configuring platforms, delivering training, building relationships, and maintaining documentation.

Qualifications

• Experience in SaaS, software implementation or onboarding.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Confident communicating with customers and leading meetings or training.
• Good problem-solving skills and the ability to manage multiple priorities.

Responsibilities

• Managing customer implementations from onboarding through launch.
• Understanding customer business needs, requirements and workflows.
• Configuring and navigating software platforms to fit requirements.
• Supporting migrations and platform transitions.
• Delivering customer training and ongoing adoption support.
• Leading customer meetings and ensuring implementation plans stay on track.
• Troubleshooting issues with internal teams to find solutions.
• Building relationships and ensuring a smooth onboarding experience.
• Maintaining accurate records and documentation.
• Identifying opportunities to improve processes and customer experience.

Skills

SaaS experience

Software implementation

Customer onboarding

Communication skills

Organisational skills

Problem-solving

Tools

CRM systems

Job description

Implementation Specialists

Northampton - Hybrid Working

£17.43 - £18.46 per hour, depending on shift

Available Shifts: (Hybrid available)

• 5:00pm - 1:00am Monday - Friday


• 1:00am - 9:00am Monday - Friday

Temporary with potential to be made permanent

November Start

Exciting Opportunity - Join an Innovative Technology Business!

We are recruiting Implementation Specialists on behalf of our client, a leading provider of workplace technology and visitor management software, based in Northampton.

Are you experienced in software implementation, customer onboarding or SaaS? Our client is looking for organised, customer-focused individuals to join their growing team.

You’ll support customers through software implementations, platform transitions and onboarding, ensuring they get the most out of their technology. This is a great opportunity to combine your technical knowledge, problem-solving skills and passion for customer service!

What Will You Be Doing?

• Managing customer implementations from initial onboarding through to successful launch.


• Working closely with customers to understand their business needs, requirements and workflows.


• Helping customers configure and navigate software platforms to suit their individual requirements.


• Supporting customers through software migrations and platform transitions.


• Delivering customer training, guidance and ongoing adoption support.


• Leading customer meetings, providing updates and ensuring implementation plans stay on track.


• Troubleshooting issues and working with internal teams to find effective solutions.


• Building strong customer relationships and ensuring a smooth onboarding experience.


• Maintaining accurate customer records, implementation plans and documentation.


• Identifying opportunities to improve processes and enhance the overall customer experience.

What Are We Looking For?

• Previous experience in SaaS, software implementation, customer onboarding or a similar technology-focused role.


• Excellent written and verbal communication skills.


• Strong organisational skills and attention to detail.


• Confidence communicating with customers and leading meetings or training sessions.


• Good problem-solving skills and the ability to manage multiple priorities.


• Comfortable using technology and quick to learn new systems and software.


• A proactive, customer-focused approach with the ability to work independently and as part of a team.

Desirable experience:

• Experience managing software migrations or platform transitions.


• Familiarity with CRM or customer support systems.


• Experience working with customers across different industries.


• Knowledge of compliance-driven or operational software environments.

Why Apply?

This is an excellent opportunity to join an innovative technology business where you’ll be able to develop your technical knowledge, build customer relationships and play an important role in delivering successful software implementations.

You’ll be joining a collaborative team that values customer service, accountability, continuous improvement and professional development