Customer Support & Solutions Specialist

Randox Laboratories; United Kingdom; Remote; GBP 26,000 - 32,000; Full time

Job summary

Randox Health is seeking a Customer Support Advisor at our HQ on Diamond Road, Crumlin. The role involves responding to customer inquiries via phone, email, or live chat, troubleshooting issues, and identifying sales opportunities.

You will handle payments and collaborate with teams across departments in a busy environment. The position is full-time, 40 hours per week, with 8.20am–5pm hours Monday to Friday, and some flexibility including weekends.

Qualifications

• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Currently have the right to work in the UK without visa sponsorship.
• Full UK driving licence and access to a car, as the site is quite remote.

Responsibilities

• Respond to customer enquiries promptly via phone, email, or live chat.
• Troubleshoot customer issues related to orders, account status, and relevant concerns.
• Deliver exceptional customer service by addressing queries effectively.
• Provide essential support for clients whilst identifying potential sales opportunities.
• Assist with sales by providing information about new and existing products.
• Process payments.
• Analyse customer queries and trends.
• Perform assigned administrative duties.
• Collaborate with other team members and internal departments.

Skills

Communication skills

Customer service

Right to work in UK

Driving licence

Job description

Randox Health is seeking a Customer Support Advisor at our HQ on Diamond Road, Crumlin. The role involves responding to customer inquiries via phone, email, or live chat, troubleshooting issues, and identifying sales opportunities.

You will handle payments and collaborate with teams across departments in a busy environment. The position is full-time, 40 hours per week, with 8.20am–5pm hours Monday to Friday, and some flexibility including weekends.