Customer Service Agent

ZIGUP plc; Cardiff; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Quarterly bonus

Holiday entitlement (24→26 days)

Buy/sell up to 5 extra days

Life assurance (2x salary)

Wellbeing services

Vehicle-leasing schemes

Pension

Benefits App discounts

Stream App access

Job summary

Northgate is seeking a Customer Service Agent to be at the heart of busy branches, ensuring vehicles are where they need to be. You’ll manage customer queries, bookings and daily movements with a calm, can-do attitude, supported by a proven induction training program.

No prior vehicle rental experience is required; however, strong customer service and admin skills are essential to thrive in this fast-paced role.

Qualifications

• No previous industry or vehicle rental administration experience required; induction training provided.
• Strong customer service and administrative skills with a calm, can-do attitude.

Responsibilities

• Act as first point of contact for customers and colleagues; deliver great service with a smile.
• Assist with sourcing vehicles, bookings, resolving rental queries, and office admin tasks.

Skills

Customer service

Multitasking

Administration

Job description

Salary: £28,734 pa + bonus
Weekly Hours: 42.5 hours / week, plus Saturdays on a rota

As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.

As aCustomer Service Agent, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there.

Life as a Customer Service Agent with Northgate

Our branches are busy, fast-paced places to be and, as aCustomer Service Agent, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering agreat servicewith a smile is second nature. Whereyou really excelis in managing more than one task at a time - from sourcing vehicles so you can say yes to booking, resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.

You don’t need any previous industry or vehicle rental administration experience to join our team (ourproven induction trainingwill take care of that) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude(along with a Full UK or EU Driving Licence, of course!)to get things done.

As a Customer Service Agent with Northgate, we offer:

• A fantasticquarterly bonusscheme (up to £1,387pa OTE)
• Startwith24days,increasingto26dayswithservice, plusthe flexibility tobuy or sellup to5 extra dayseach year. Of course,you’llhave public holidays too andanextra dayofftocelebrate your birthday!
• freelife assurance(2x your salary)
• well-beingservices (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• exclusive colleague-onlyvehicle-leasingschemes
• pension&save-as-you-earnshare scheme
• OurBenefits Appoffering unlimited access to a huge range ofretailer discountsandcashback deals(incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few
• Stream Appfor all our colleagues - a Financial Wellbeing app that gives you morecontrol over your pay. Not only does it let you choosewhento get paidit also lets you put money aside each month and in addition you can getdiscountson your shopping, check what benefits you're eligible for and can even put you in touch with afinancial coach!

About Us:

With over 60 branches nationwide, Northgate are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.

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