Customer Support & Process Improvement Specialist

Leaseplan; West of England; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Pension scheme

Annual bonus scheme

Give As You Earn (GAYE)

Employee referral scheme

Retail discounts programme

GymFlex membership options

Cycle to Work scheme

Private Medical Insurance

Life Assurance

Health assessment options

Travel insurance

Dental insurance

Critical illness cover

Personal accident insurance

25 days annual leave + Celebration Day

37.5 hour week, Monday to Friday, no週,

Volunteer days

Study support

Job summary

Ayvens in the United Kingdom is seeking an organised Customer Care Administrator to join our busy team. You’ll process customer requests, resolve queries, and keep records up to date while supporting colleagues across Sales, Customer Care and specialist teams.

The role offers a 37.5-hour week, no weekends, and a comprehensive benefits package including pension, annual bonus, GAYE, retail discounts, health and wellbeing cover, and development opportunities.

Qualifications

• Previous experience in a customer service or administration role.
• Good communication skills, both written and verbal.
• Strong attention to detail.
• Good organisation and time management skills.
• Confidence using Microsoft Word and Excel.
• A positive attitude and willingness to learn.
• Someone who enjoys solving problems and helping others.
• A team player who can also work independently when needed.

Responsibilities

• Processing customer requests accurately and within agreed timescales.
• Supporting colleagues across Customer Care, Sales and specialist teams.
• Taking ownership of customer queries and helping to get them resolved.
• Keeping customer records up to date.
• Using different systems and processes to support customer accounts.
• Building knowledge of our products, services and processes.
• Working with colleagues across the business to make sure customers receive the support they need.
• Looking for ways to improve processes and make things easier for customers and colleagues.
• Making sure work is completed in line with company policies and procedures.

Skills

Communication skills

Attention to detail

Organisation

Time management

Microsoft Word

Microsoft Excel

Problem solving

Team player

Customer service experience

Administration

Tools

Microsoft Word

Microsoft Excel

Job description

Ayvens in the United Kingdom is seeking an organised Customer Care Administrator to join our busy team. You’ll process customer requests, resolve queries, and keep records up to date while supporting colleagues across Sales, Customer Care and specialist teams.

The role offers a 37.5-hour week, no weekends, and a comprehensive benefits package including pension, annual bonus, GAYE, retail discounts, health and wellbeing cover, and development opportunities.