Customer Support & Operations Manager

Veolia Environmental Services (Uk) Plc; United Kingdom; On-site; GBP 36,000 - 52,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Free physiotherapy

Discounts on groceries & retailers

Health and wellbeing resources

24/7 virtual GP

Training and development opportunities

Employee financial wellbeing support

Job summary

Veolia Environmental Services (Uk) Plc is seeking an experienced Operations/Customer Service Manager to support senior management and lead the contract's contact centre across our UK depot. You will analyse data, generate reports, manage performance, and ensure contractual obligations are met.

You'll oversee admin systems, handle customer complaints, maintain payroll and financial transactions, and develop a skilled team focused on service excellence while building strong client relationships.

Qualifications

• Must have management experience.
• Proficient IT skills.
• Strong communication and organisational skills.
• Desirable waste industry experience.

Responsibilities

• Provide support to senior management including analysing data, report writing and project work.
• Manage the contact centre and ensure contractual obligations are met.
• Ensure provision of effective support and management of depot admin systems.
• Manage, maintain and monitor systems for customer complaints and resolutions.
• Deliver resolution to customer queries within agreed SLA.
• Manage reception and booking in/out procedures.
• Develop and train a skilled team to create a customer-focused environment.
• Forecast workload and plan resources including holidays.
• Build strong relationships with internal and external customers.
• Liaise with clients to enable effective service provision.
• Process payroll and manage financial transactions.
• Ensure compliance with Veolia's financial and contractual procedures.
• Review and improve department processes.

Skills

Management experience

IT skills

Communication skills

Organisation skills

Job description

Veolia Environmental Services (Uk) Plc is seeking an experienced Operations/Customer Service Manager to support senior management and lead the contract's contact centre across our UK depot. You will analyse data, generate reports, manage performance, and ensure contractual obligations are met.

You'll oversee admin systems, handle customer complaints, maintain payroll and financial transactions, and develop a skilled team focused on service excellence while building strong client relationships.