Support Services Manager – Customer Care & Operations

Veolia Group; Sandridge; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Free physiotherapy

Employee discounts

Health and wellbeing resources

Virtual GP access

Training and development

Financial wellbeing support

Job summary

Veolia Group is seeking a Support Services Manager to lead the contact centre and administrative functions at our Hertfordshire site. You will provide data-driven support to senior management and ensure efficient operation of core admin systems, reports and processes.

The role requires strong leadership, IT proficiency and the ability to optimise workflows while maintaining service standards and customer satisfaction. A rewarding, supportive environment awaits.

Qualifications

• Proven management experience.
• Good IT skills.
• Excellent communication skills.
• Strong organisational abilities.

Responsibilities

• Provide support to the senior management team including data analysis, report writing and project work.
• Manage the contract centre operations and reporting to ensure contractual obligations are met.
• Oversee depot core administrative systems and ensure accurate, timely information.
• Handle payroll and financial transactions including invoices, payments and record keeping.

Skills

Management experience

IT skills

Communication skills

Organisational skills

Tools

MS Office

CRM software

Job description

Veolia Group is seeking a Support Services Manager to lead the contact centre and administrative functions at our Hertfordshire site. You will provide data-driven support to senior management and ensure efficient operation of core admin systems, reports and processes.

The role requires strong leadership, IT proficiency and the ability to optimise workflows while maintaining service standards and customer satisfaction. A rewarding, supportive environment awaits.