Reuse Shop / Site Operative

Suez; Hayle; On-site; GBP 13,000 - 19,000; Full time

Job summary

SUEZ is seeking a customer-focused team member for their reuse shop at St Erth HWRC. The role involves merchandising, stock presentation and cash handling to drive sales while supporting recycling goals.

You will work five days a week, including weekends, with shifts from 08:30 to 16:30 and a paid lunch break. A passion for the environment and strong customer service are essential.

Qualifications

• Passion for environment and providing excellent customer service.
• Retail experience and ability to manage stock and sales.
• Understanding or willingness to learn recycling/upcycling principles.

Responsibilities

• Merchandising stock, organising, pricing and presenting donations to boost sales and customer satisfaction.
• Operate the cash register and reconcile cash/credit receipts, handle returns and refunds.
• Ensure items are priced correctly and disposed of appropriately for non-sale items.
• Arrange efficient collections and deliveries to minimise costs.
• Maintain shop security for stock and cash.
• Promote the charitable nature of the reuse scheme and shop values.
• Provide excellent customer experience to encourage repeat visits and profitable operations.

Skills

Customer service

Retail experience

Merchandising

Cash handling

Teamwork

Tools

Cash register

Job description

Do you take pride in providing great customer service, with a background that includes retail and merchandising?

When you join SUEZ, you get more than a brand-new role. Your work will help us deliver innovative and environmentally responsible solutions for water and waste management. You will get a chance to help us preserve and restore our planet's natural capital for future generations. It's a career that’s not only exciting, but full of opportunities as well as professional and personal fulfilment.

About the role

• Location: St Erth HWRC
• Salary : £11.54 per hour - plus opportunity to earn a sales related bonus.
• This is a full-time permanent role working five days a week (to include weekends).
• Thursday to Monday, 0830 - 1630 lunch 30 mins paid.

What will I be doing?

• Merchandising stock, organising, preparing, pricing and presenting donations for sale, to increase sales and ensure customer satisfaction.
• Operate the cash register, counting / reconciling cash and credit card receipts, processing returns and refunds
• Ensure goods are sold at appropriate value and all rejected items are disposed of appropriately.
• Make certain that collections and deliveries are arranged in an efficient and cost-effective manner.
• Maintain the security of the shop premises, stock and cash.
• You'll be expected to promote the values of the shop and the charitable nature of the re-use scheme.
• At the same time as providing excellent customer experience to encourage repeat custom and the smooth and profitable running of the shop.

What are the requirements?

• You will be passionate about the environment and in particular this re-use project, with prior retail experience and a real enthusiasm for providing excellent customer service.
• Either you will have knowledge of recycling and upcycling, or willing to rapidly develop it, but you should have an understanding of maintaining stock, merchandising and the ability to handle financial aspects of retail, along with:
• A flexible attitude to work as shift work and weekend work will be required.
• The confidence to initially work alone in the re-use shop (until volunteers are recruited).
• Excellent teamwork skills as you will also work closely with site staff on the HWRCs.
• While mainly a re-use shop role when not required in the re-use shop you will be a part of the site operative team at the HWRC.

Who we are

Here at SUEZ we pride ourselves on driving a greater and greener change through innovation and sustainability. We're looking a hard-working, positive person to join us where you'll be a part of a close-knit team and at the forefront of our business.