Education Customer Success Specialist | Hybrid & Growth

Connecting Education Ltd; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Annual bonus

25 days leave (+1 per year)

Hybrid work near Oval

Company events budget

Training and progression

Job summary

Connecting Education Ltd in London is seeking a Customer Success Assistant to support schools, teachers and individual subscribers. You will be the first point of contact, answering questions, helping users get started and ensuring they get the most from the platform.

This role sits in a small, friendly team with hands-on onboarding and clear scope for progression. Day-to-day tasks include triaging calls and live chat, handling queries in HubSpot, guiding new customers through onboarding, and

Qualifications

• Interest in education and helping schools, teachers and students.
• Excellent written and verbal communication.
• Well organised and able to juggle multiple tasks.
• Proactive and happy to work independently in a high-trust team.
• Willing to step outside remit to help the wider team; not a rigid corporate environment.
• Tech-literate with quick aptitude for new tools.
• HubSpot or other CRM experience is a real advantage, but full training is provided.

Responsibilities

• Answering and triaging inbound calls and live chat sessions.
• Responding to sales and support queries via HubSpot.
• Configuring, tracking and reporting on schools with free trial access.
• Helping new customers through their onboarding.
• Checking in with existing customers to highlight content and features.
• Supporting the wider team with ad hoc admin tasks.

Skills

Excellent communication

Organised

Tech-literate

Independent worker

HubSpot experience

CRM experience

Team player

Tools

HubSpot

Job description

Connecting Education Ltd in London is seeking a Customer Success Assistant to support schools, teachers and individual subscribers. You will be the first point of contact, answering questions, helping users get started and ensuring they get the most from the platform.

This role sits in a small, friendly team with hands-on onboarding and clear scope for progression. Day-to-day tasks include triaging calls and live chat, handling queries in HubSpot, guiding new customers through onboarding, and