Customer Support Executive

epyx Ltd; Meriden; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

4 X Life insurance

Pension scheme - 5% employer

Private Healthcare

25 days Holiday

Access to LinkedIn learning

Commission based on targets

Career progression

Job summary

Corpay is hiring a First Line Support for the UK Product Support division in our Meriden office. You will act as the first point of contact for users, handling calls, web chat and email, resolving routine 1link issues and scheduling future work.

You will document interactions and collaborate with other teams to ensure a smooth customer experience. The role requires strong customer service skills, clear communication, and the ability to manage several tasks with accuracy.

Qualifications

• Experience in first line or help-desk customer service.
• Clear verbal and written communication with active listening.
• Proven ability to handle difficult conversations calmly.
• Able to multitask and prioritise tasks efficiently.
• Comfortable using Microsoft applications and learning new systems.
• Knowledge of 1link or automotive platforms is a plus.

Responsibilities

• Respond to telephone, web chat and email enquiries from users.
• Resolve routine 1link issues using established procedures.
• Own enquiries, provide updates and escalate when needed.
• Handle complaints professionally and schedule future work.
• Record interactions accurately in the CRM or ticketing system.
• Maintain knowledge of supported 1link products and processes.

Skills

Customer service

Telephone handling

CRM systems

Multitasking

Verbal & written communication

Microsoft Office

Tools

CRM systems

1link platform

Ticketing systems

Job description

Your role

First Line Support on a permanent basis within the UK Product Support division.

What you'll be doing

First point of contact for users of the 1link system including service centres and drivers. Handles telephone, web chat and email enquiries, resolves first-line issues, manages future work bookings and keeps accurate records while delivering a clear, professional customer experience. Reports into the Technical Support Manager and collaborates with other teams within the division.

What We Need

Corpay is currently looking to hire a First Line Support on a permanent basis within the UK Product Support division. This position falls under our Epyx line of business and is based in our Meriden office.

How We Work

• Assigned workspace in the Meriden office
• Company-issued equipment
• Formal, hands‑on training

Role Responsibilities

• Responding to telephone, web chat and email enquiries from service centre users, drivers, and other authorised contacts.
• Understanding the query, providing clear guidance and resolving routine 1link issues using agreed procedures.
• Taking ownership of enquiries, keeping customers informed and escalating when needed.
• Handling complaints and challenging conversations calmly and professionally.
• Scheduling future work and workshop bookings through 1link.
• Checking vehicle, driver, service centre and work details before confirming a booking.
• Managing cancellations, changes and alternative arrangements, keeping all parties informed.
• Recording each interaction, action and outcome accurately in the CRM or ticketing system.
• Applying the correct category and priority, and capturing useful diagnostic information.
• Escalating unresolved queries with a clear summary, evidence and steps already taken.
• Tracking open enquiries, providing updates and handling customer information securely.
• Maintaining strong knowledge of supported 1link products and processes.
• Sharing call, email and booking workloads to maintain service coverage.
• Following agreed procedures, keeping support guidance accurate and flagging recurring issues.

Qualifications & Skills

• Previous customer service experience, ideally in a first line or help‑desk environment.
• Clear telephone, verbal and written communication, with strong listening skills.
• Able to resolve queries and handle difficult conversations calmly.
• Confident using Microsoft applications and learning new systems.
• Organised and accurate when managing several tasks or priorities.
• Experience of 1link or another automotive related platform is beneficial.
• Experience of CRM, incident‑management or ticketing systems is beneficial.
• Knowledge of the automotive, fleet, leasing or vehicle maintenance industry is beneficial.
• Customer focused and approachable.
• Calm and resilient under pressure.
• A practical problem solver with sound judgement.
• Organised, accurate and able to multitask.
• Flexible, collaborative and willing to support the team.

Benefits & Perks

• 4 X Life insurance
• Pension scheme - 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to LinkedIn learning
• Ability to earn commission based on targets
• Career Progression

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay.

Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses.

Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions.

We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre‑employment screening conducted by an authorized third‑party provider, in accordance with applicable laws and Corpay policies.

Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms:

Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place.

Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Equal Opportunity Employer

Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law.

Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences and contributions.

If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling.

These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process.

All employment decisions involve human review.

Corpay may be responsible for models that evaluate automated results but these may do not it that we do [?? weird text] Be helpful systems; (?? involvement… Need: you?

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices.

Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks.

Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law.

Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.

Fast-growing, global, rewarding, fun, involved – at Corpay, we are all of these and more.

If you are an experienced and self-motivated professional who can perform at a high level, you will be rewarded.

If you have great ideas, we want to hear them.

If you want your career to grow at the same rapid pace as our organization, this is the place for you.

Whatever your area of expertise, you can take it to the next level at Corpay.