Employee Experience Partner

Corpay One, Inc.; Walsall; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Employee contribution matching 3% to 5

Vitality health coverage with £250 exc

Access to online courses

Job summary

Corpay in Meriden/Walsall, UK, seeks an HR Advisor within the Employee Experience UK team to support operational HR processes across the UK. You will partner with UK stakeholders, provide guidance on employee relations and policies, and help drive self-service adoption via the HR Hub.

You will handle investigations, exit processes, onboarding support, and day-to-day HR administrative tasks while collaborating with the UK HR/EE team to enhance service delivery in a fast-paced environment.

Qualifications

• Up to 3 years in a HR Generalist / Shared Services environment.
• CIPD Level 5 or 5+ years of experience in HR corporate environment.
• Strong UK labour code knowledge.
• Strong communication & problem-solving skills.
• Demonstrated track record of strong service delivery.
• Experience with HR tools and interfaces (Workday preferred).

Responsibilities

• Building relationships with UK stakeholders to improve HR experience.
• Promoting self-service via HR Hub.
• Acting as an employee relations resource and advising on policies and programs.
• Conducting investigations and preparing reports with recommendations.
• Conducting exit interviews and advising management on trends.
• Assisting with onboarding, orientations and policy clarifications.
• Handling day-to-day admin processes including FMLA maintenance and time management reporting.
• Staffing/turnover reporting and new hire process oversight.
• Identifying internal talent and assisting Hiring Manager and TA Partner to fill roles.
• Advising managers on employee relations issues and disciplinary actions.
• Advising on compensation, benefits, and employee services; training per policies.

Skills

HR Generalist

Employee relations

UK labour law

CIPD Level 5

Workday

Communication

Problem solving

Tools

Workday HRIS

Job description

Your role

Corpay is currently looking to hire a HR Advisor within our Employee Experience UK team. This position falls under our Global Shared Services function and located Meriden, Walsall in UK. You will provide operational support and help streamline operational and administrative HR processes across the UK. You will be the key support to our UK stakeholders in handling the all-employee experience matters. You will report directly to the Senior HR Employee Experience Manager and regularly collaborate with the wider UK HR/EE team, IVP business leaders and supporting offices in Meriden and Walsall.

Role Responsibilities

• Building relationships with all our UK stakeholders to improve their HR experience.
• Proactively encourage Self-service through our HR Hub.
• Serving as a labor relations/employee relations resource and provide insight regarding new company policies, procedures, programs and activities.
• Conducting investigations, prepares investigative reports, and makes recommendations to resolve employee issues based on policy, past practice and legal justifications.
• Conducts exit interviews and make recommendations based on trends or notable comments for advising management for improvement.
• Ensuring thorough understanding of company policies by conducting new employee orientations and follow-up sessions; assist management team with follow up questions related to company policies and procedures.
• Assist in the day-to-day administrative processes, including reporting related to FMLA maintenance and time management processes.
• Conducting staffing/turnover reporting to include tracking of offer letters, new hire process flow and scheduled orientation dates.
• Identifies internal talent and partners with hiring manager and Talent Acquisition Partner to fill open roles.
• Consults with and advises managers and employees with regard to employee relations issues including investigation and problem resolution, disciplinary action and termination.
• Advises managers and employees concerning compensation, benefits, and employee services as well as provide training in accordance with policies, procedures, and practices.
• Interprets and executes company policies, procedures and practices to ensure compliance with government laws and regulations.
• Acting as key business partner focused on establishing, maintaining, and developing an environment to promote positive employee relations and successful business practices.
• Assisting with other tasks or special projects as assigned by manager.
• Proactively identifying and meeting customer and stakeholder needs while delivering exceptional service.
• Thinking creatively and developing innovative solutions to improve processes and business outcomes.
• Building and maintaining strong relationships with stakeholders across the business.
• Collaborating effectively, sharing knowledge, and contributing to team success.
• Demonstrating a results-driven mindset by delivering high-quality outcomes and continuously improving performance.

Qualifications & Skills

• Up to 3 years in a HR Generalist / Shared Services environment
• CIPD level 5 or 5+ years of experience in HR corporate environment
• Strong UK labor code knowledge
• Strong communication & problem-solving skills
• Demonstrated track record of strong service delivery.
• Technical / Functional Skills & Knowledge of HR Tools and Interfaces (Workday preferred)
• Knowledge of HR strategies and objectives
• Risk awareness and management advisor experience
• Experience in a fast paced, high-volume environment with a strong customer service focus
• Continuous improvement mindset
• Ability to work under pressure balancing day to day priorities with project work
• Experience leading and supporting complex employee relations cases
• Exceptional organizational skills and attention to detail
• Strong analytical skills
• Commercial and regulatory knowledge
• Occasional travelling will be required – you will need to have your own vehicle and a driving licence

Benefits & Perks

• 25 days per annum + 8 bank holidays
• Option to buy or sell up to 5 days annually during the benefits enrollment window
• Employee contribution of 3% matched with 5% from Corpay
• Provided by Vitality with no excess (Corpay covers £250 excess)
• Access to flexible discounts, supermarket savings, and more
• Complimentary access to thousands of online courses
• Volunteering days and engagement in fun company-wide contests and initiatives

#LI-LM1 #INDPRO-INT

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

Notice to Recruitment Agencies and Search Firms

Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions. Learn more about Corpay: https://www.corpay.com

Transparency & Compliance Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.