Call Centre Operative

Corpay; Metropolitan Borough of Solihull; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

4 X Life insurance

Pension scheme - 5% employer contrib

Private Healthcare

25 days Holiday (plus Holiday Buy/Sell

Access to LinkedIn learning

Ability to earn commission based on **

Career Progression

Job summary

Corpay is hiring a Call Centre Operative at our Meriden office to provide outbound support for overdue Service Booking and VOR requests. You will guide users through processes, chase responses, and update records in the 1link Product Support system.

The role reports to the Operations Support Manager and collaborates with cross-functional teams. Ideal candidates have strong customer service experience, excellent telephone manners, and the ability to manage repetitive tasks with enthusiasm.

Qualifications

• Prior experience within a customer service role with excellent telephone manner.
• A customer focused individual with a confident and outgoing personality.
• A professional and disciplined approach to their individual performance and that of the Network Support team.
• An ability to organise and prioritise work loads using the systems and processes provided.
• An ability to handle repetitive work with a consistent level of enthusiasm and vigour.
• The ability to manage negative reactions to the chase process
• Computer literate, able to work new systems with ease.

Responsibilities

• Understanding of all Service Booking and VOR Processes and be familiar with key system benefits.
• Making outbound calls to customers and advise them of overdue responses.
• Being capable of talking a user through the process of accepting, declining and offering alternates dates to Booking Requests as to educate them to do it themselves.
• Being capable of talking users into responding to VOR requests.
• Being familiar with chase process and ensure that Booking Chase Procedures are adhered to at all times.
• Recording calls and chase details within the 1link Product Support system.
• Ensuring the set targets for calls made and bookings/VOR’s actioned are adhered to.
• Escalating to Network Support any issues that prevents users from actioning Booking/VOR Requests.
• Liaising with second line support as necessary whilst an escalated fault is being fixed.
• Providing customers with updates to faults they have reported to you, and that you own, in a timely and agreed manner.
• Updating Service Centre details should you be notified of any changes during a call. These include telephone and email details.

Skills

Customer service

Telephone manner

Organisational skills

Team collaboration

Communication

Problem solving

Ability to handle repetitive work

Tools

1link Product Support system

Job description

Your role

What you’ll be doing

What We Need

Corpay is currently looking to hire a Call Centre Operative on a permanent basis within the UK Product Support division. This position falls under our Epyx line of business and is based in our Meriden office. In this role you will provide outbound telephone support to Service Centre users of 1link Service Network who have overdue Service Booking Requests and overdue Vehicle Off Road (VOR) Requests. The process is designed provide a telephone reminder service that ensures users are aware of any overdue requests and the importance of actioning these requests within the appropriate timescales. You will report into the Operations Support Manager and regularly collaborate with other teams within the division.

How We Work

As a Call Centre Operative, Corpay will set you up for success by providing:

• Assigned workspace in the Meriden office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

• Understanding of all Service Booking and VOR Processes and be familiar with key system benefits.
• Making outbound calls to customers and advise them of overdue responses.
• Being capable of talking a user through the process of accepting, declining and offering alternates dates to Booking Requests as to educate them to do it themselves.
• Being capable of talking users into responding to VOR requests.
• Being familiar with chase process and ensure that Booking Chase Procedures are adhered to at all times.
• Recording calls and chase details within the 1link Product Support system.
• Ensuring the set targets for calls made and bookings/VOR’s actioned are adhered to.
• Escalating to Network Support any issues that prevents users from actioning Booking/VOR Requests.
• Liaising with second line support as necessary whilst an escalated fault is being fixed.
• Providing customers with updates to faults they have reported to you, and that you own, in a timely and agreed manner.
• Updating Service Centre details should you be notified of any changes during a call. These include telephone and email details.

Qualifications & Skills

• Prior experience within a customer service role with excellent telephone manner.
• A customer focused individual with a confident and outgoing personality.
• A professional and disciplined approach to their individual performance and that of the Network Support team.
• An ability to organise and prioritise work loads using the systems and processes provided.
• An ability to handle repetitive work with a consistent level of enthusiasm and vigour.
• The ability to manage negative reactions to the chase process
• Computer literate, able to work new systems with ease.

Benefits & Perks

• 4 X Life insurance
• Pension scheme - 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to LinkedIn learning
• Ability to earn commission based on targets
• Career Progression

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#LI-Onsite

About Corpay

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.