Software Support Analyst

corpay; Meriden; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

4 X Life insurance

Pension scheme - 5% employer contribut

Private Healthcare

25 days Holiday (plus Holiday Buy/Sell

Access to LinkedIn learning

Free rewards and discounts via Grat du

Job summary

Corpay in Meriden, England, is seeking a Software Support Analyst on a permanent basis within the UK Product Support division. You will be the first line of contact for customers, become a business expert in the software, and work with cross-functional teams to resolve incidents.

The role involves supporting 1st and 2nd line queries, assisting with new releases, and providing training and guidance to customers, with a focus on problem solving and strong communication.

Qualifications

• 0–2 years of experience in software support or a similar role.
• Fresh graduates welcome.
• Experience supporting 1st or 2nd line queries.
• Exposure to JIRA, Slack, SQL Studio, or Team Foundation Server is advantageous.
• Experience with XML SOAP web services or JSON APIs is advantageous.
• Able to work under pressure, be detail oriented, assertive and a team player.

Responsibilities

• Providing support and resolution for 1st and 2nd line queries, including escalation to product team.
• Providing detailed advice and guidance on product best practices.
• Managing software incidents and tickets, replicating and documenting incidents.
• Supporting new releases through testing of new products and updates.
• Understanding customer requirements for solutions and best configuration.
• Supporting product specialists with data and issue management.
• Providing virtual and occasional onsite user training and support.

Skills

Software support

Under pressure

Detail oriented

Multitasking

Assertive

Team player

Tools

JIRA

Slack

SQL Studio

Team Foundation Server

XML (SOAP)

JSON APIs

FTP processes

Job description

Your role

What you'll be doing

What We Need

Corpay is currently looking to hire a Software Support Analyst on a permanent basis within the UK Product Support division. This position falls under our Epyx line of business and is based in our Meriden office. In this role you will encounter a diverse role that will require you to become a business expert in everything within the software application. You will provide advice and expert problem solving to our existing and new customers and be their first point of contact for assistance. You will report into the Head of Product Support and regularly collaborate with other teams within the division.

How We Work

As a Software Support Analyst you will be expected to work from our Meriden office. Corpay will set you up for success by providing:

• Assigned workspace in the designated office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

• Providing support and resolution for both 1st and 2nd line queries, this will include the escalation and management of software incidents to the product team and software developers.
• Providing detailed advice and guidance to customers on product best practises, queries and operational challenges that users may have in the use of the 1link services.
• Managing software incidents and tickets, including replicating and documenting the incidents.
• Providing support to new releases of software, through the testing of both new products and updates to the existing products
• Working with new and existing customers to understand their requirements for the solutions and the best configuration for these requirements.
• Supporting the product specialists on day to day duties, including data management and issue management.
• Providing virtual and occasional onsite user training and support for both new and existing customers.

Qualifications & Skills

We are looking for someone with 0-2 years of experience in this field or a similar area, and we are also open to fresh graduates who are eager to develop their career in this direction.

• Previous experience in supporting software solutions (1st or 2nd line queries).
• Any exposure to tools such as JIRA/Slack/SQL studio/Team Foundation Server would be advantageous, but not essential.
• Previous experience of system integrations via XML (SOAP) web-services, API's (JSON) or FTP processes, would also be advantageous.
• Managing well under pressure.
• Detail orientated.
• Enjoy the build and support processes for software.
• Assertive, team player and multi-tasking ability.

Benefits & Perks

• 4 X Life insurance
• Pension scheme - 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to LinkedIn learning
• Free rewards and discounts via Gratitudes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will beco