Housing and Wellbeing Coordinator

Places for People; Sheffield; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Pension with matched contributions

35 days annual leave (buy/sell)

Cashback for healthcare costs

Bonus scheme

Training & development

Exclusive discounts

Job summary

Places for People in the United Kingdom is seeking a part-time Housing Officer to engage with residents, promote safe, independent living, and help foster a vibrant community.

You will advise on rent and service charges, assist with benefits claims, and support customers with financial needs while working with the income recovery team to reduce arrears. Travel within local areas is required, and a trauma-informed approach is valued.

Qualifications

• Experience in housing management and wellbeing of Retirement/Extra Care living services.
• Strong computer skills with Word, Excel and PowerPoint.
• Effective written and verbal communication; ability to build relationships.

Responsibilities

• Engage with residents to promote safe, independent living and reduce isolation.
• Provide advice on rent and service charges; assist with benefits claims.
• Support customers with financial needs and liaise with income recovery to reduce arrears.
• Assist in compliance; travel within local areas as required.

Skills

Housing management

Wellbeing of Retirement/Extra Care

Microsoft Office

Communication skills

Tools

Microsoft Office

Job description

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

So, what are you waiting for? Join a Community that cares about you!

More about your role

You will take an active role to engage with residents to promote safe and secure independent living, ensuring an engaging vibrant environment to reduce isolation. Providing advice on rent and service charges, assisting with benefits claims and supporting customers with their financial needs. You will work with the internal Places for People income recovery team to reduce rent arrears. You will be assisting in compliance.

Travel within local geographical areas will be required.

This post is subject to a satisfactory enhanced disclosure from the Disclosure and Barring service.

For more information, please download our job profile available on our website.

This role is for 21.75 hours per week - with a minimum of 3 days (but we can consider 4 or 5).

More about you

It is essential that you have experience/knowledge of housing management and wellbeing of Retirement/Extra Care living services. You will possess good computer skills with knowledge of all Microsoft Office applications, including Word, Excel and PowerPoint.

Effective communication skills both written and verbal, with the ability to build great relationships with customers, partners and colleagues is required. It is important that you have a good mix of ‘team player' attributes but also the ability to work effectively using your own initiative; as there will, be an element of lone working. You will also have an awareness of Health & Safety.

The ideal applicant will have experience of all aspects of housing management including manging anti-social behaviour and challenging situations.

A driving license and own car for business use is preferred for this role.

Commitment to Trauma Informed Practice

At Places for People, we are committed to creating safe and supportive environments for individuals who have experienced trauma. We understand that trauma can have a profound impact on individuals, and we are dedicated to recognising the signs and symptoms of trauma, practicing empathy and respect, and using trauma-informed language. We are also committed to providing individuals with choice and autonomy, and to working collaboratively to empower them to re-establish control of their lives.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package – 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs – up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more.