Supported Housing Officer

Places for People; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Salary review

Pension up to 7%

Holiday up to 35 days

Healthcare cashback up to £500

Bonus scheme 2%

Training and development

Discounts

Job summary

Places for People is hiring a Housing and Tenancy Manager to deliver comprehensive management across supported housing schemes, acting as the main contact for residents and overseeing start-ups, occupancy, move-ons and re-lettings, while balancing enforcement with supportive approaches.

You will bring proven tenancy management experience, strong IT and communication skills, and a solid understanding of safeguarding.

Qualifications

• Proven experience in housing and tenancy management, preferably within supported or vulnerable housing settings.
• Understanding of tenancy enforcement, anti-social behaviour and safeguarding.
• Excellent communication and interpersonal skills.
• Strong IT proficiency for managing cases and producing clear written communications.

Responsibilities

• Deliver comprehensive housing and tenancy management services across supported housing schemes.
• Act as main contact for residents and oversee tenancy start-ups, occupancy, move-ons and re-lettings.
• Manage rent accounts and arrears, oversee allocations and voids, and address anti-social behaviour and tenancy breaches.
• Ensure health, safety and compliance standards, and maintain records and performance data.

Skills

Housing tenancy management

Communication

IT proficiency

Job description

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

More About The Role

This role is responsible for delivering comprehensive housing and tenancy management services across supported housing schemes, acting as the main point of contact for residents while overseeing tenancy start-ups, occupancy, move-ons and re-lettings. It involves providing intensive support to individuals with complex needs, balancing enforcement with a supportive approach to help sustain tenancies. The postholder will manage rent accounts and arrears, oversee allocations and voids, and address anti-social behaviour and tenancy breaches in line with policy. Ensuring health, safety and compliance standards, working collaboratively with internal and external partners, coordinating services, and maintaining accurate records and performance data are all key to delivering safe, effective housing management and positive resident outcomes.

More About You

You will have proven experience in housing and tenancy management, preferably within supported or vulnerable housing settings, alongside a strong understanding of relevant legislation, including tenancy enforcement, anti-social behaviour and safeguarding. They will possess excellent communication and interpersonal skills, enabling them to engage effectively with residents from diverse backgrounds and with complex needs. Strong IT proficiency is essential for managing cases, maintaining accurate records and producing clear written communications, along with the ability to manage a varied workload, prioritise tasks and work flexibly to meet service demands and performance targets.

Commitment to Trauma Informed Practice

At Places for People, we are committed to creating safe and supportive environments for individuals who have experienced trauma. We understand that trauma can have a profound impact on individuals, and we are dedicated to recognising the signs and symptoms of trauma, practicing empathy and respect, and using trauma-informed language. We are also committed to providing individuals with choice and autonomy, and to working collaboratively to empower them to re-establish control of their lives.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs – up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Armed Forces

We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.

Disability Confident

We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.

Neurodivergent

Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.