Customer Contact Centre Advisor

Places for People; Preston; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Full training provided

Hybrid working – 3 days in office, 2@h

Overtime

Excellent holiday pay and sick pay

Pension with matched contributions

Career development opportunities

Job summary

Places for People, the UK's leading Social Enterprise, invites applications for a Customer Service Advisor in a busy Housing Customer Contact Centre. This role offers hybrid working with 3 days in the office and 2 from home, providing a pathway to develop within the Housing sector.

We welcome hardworking individuals who fit our values; no prior housing experience is required as extensive training is provided, and opportunities for progression exist across teams.

Qualifications

• No prior housing experience required.
• You will be trained to become a Housing Professional.

Responsibilities

• Provide high-quality customer service to applicants and residents.
• Assist with housing applications and enquiries.
• Support colleagues to deliver excellent service and resolve issues.

Skills

Customer service

Communication skills

Teamwork

Job description

Are you looking for a career that makes a real difference in peoples' lives? A job in Housing could be for you. We are Places for People, the UK's leading Social Enterprise. We build, manage, and maintain Communities across the UK, where everyone is welcome and can thrive.

We're looking for applicants to come and join us in our Customer Contact Centre. Starting as a Customer Service Advisor, you will gain experience and exposure to a world of knowledge and opportunities within the Housing Sector.

The opportunities from joining our Customer Contact Centre are endless!

At Places for People, we believe in investing in your future, that's why we offer our team a wealth of opportunities to develop their skills and climb the Housing Sector ladder. In the last twelve months, we've helped many Customer Service Advisors to progress their careers into roles within our Supporting Housing, Digital Inclusion, and Customer Focus teams. We've even had Advisors develop into senior management roles. In fact, our Programme Change Development Lead as well as some of our Account Managers, Data Analysts, Project Managers and Specialist Landlord Coordinators all got their start within our Customer Contact Centre.

Want to know the best bit?

You don't need to have previous Housing experience to thrive in this role. We recruit hard-working people who show the right behaviours and align with our values especially with handling difficult conversations (such as anti-social behaviour). We then train you to become a well-rounded Housing Professional and provide opportunities for career progression.

Shifts will range from 8am - 10pm. Working 7.25 hours per day and 36.25 hours per week.

Please note: We will be holding 2 Assessment Centres on Wednesday 16th September at 1pm.

More about your role

We pride ourselves in delivering first-class customer service to everyone that we come in to contact with, and we want you to be a part of it! You will join our award-winning Customer Service Centre, which has been operating since 2001. Our customer service team are going through a period of massive growth. To ensure that our customers receive the best possible service we are recruiting for additional Customer Service Centre Advisors to support our team during the exciting phase.

In our Customer Service Centre, no two days are the same, one moment you could be assisting a customer with a housing application, managing low level anti-social behaviour, or even diagnosing repair issues – but don't worry we'll teach you everything you need to know. The team you are joining are passionate about providing an excellent customer experience and we roll up our sleeves and work together to make things happen.

For us tosupportandeffectivelytrain youinyournewrole, the first six months in postwithbe office based. Following this, therolecanbecome hybrid (two days from home and three days from the office) tosupporta work-life balance howevercanbe fully office based for applicantsthatare not able to workfromhome. The office isaccessibleby local bus routes and free onsite parking is provided.

If you feel like you can make a difference, download our job profile, and make an application. This role also includes working bank holidays and over the Christmas period.

More about you

Do you enjoy speaking to people? Do you want to work in a lively social environment where customers are at the heart of what you do? If so, this may be the job for you

Any successful applicants will be joining an innovative team where we value your ideas, opinions on better ways of working and enhancing our service.

Experience in triaging complex related contacts in relation to Home Repairs and diagnostics is preferred.

About us

We are Places for People, the UK's leading Social Enterprise. We believe that it's more than just homes that make a community – it's the people. That's why we change our Customers' lives everyday by creating and supporting thriving communities.

Our business consists of complementary companies that are market leaders in the placemaking, property investment, development, leisure, and management sectors. Combined, they have the expertise to create and manage whole communities, providing homes, services, support, and infrastructure that ensures our customers and their communities thrive.

The markets we operate in include:

• Affordable and supported housing

• Development

• Property management

• Leisure management

• Fund management

But we aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're a part of our cause.

We want you to join the Places for People Group and the nearly 11,000 other colleagues on our journey - colleagues who have helped to build, manage, and maintain places that people are proud to call home.

Benefits

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:

• Full training provided

• Hybrid working – 3 days in the office and 2 from the comfort of your own home

• Overtime

• Excellent holiday pay and sick pay

• Ability to buy or sell leave

• Access to our WPA cash plan – which can save you up to £500 on dental, GP prescriptions and eye care

• Pension with matched contributions

• Future career opportunities

• Extra benefits including huge discounts and offers from shops, cinemas and much more