Customer Support Coordinator

Lashley + Associates Corporation; Tiverton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Support Coordinator to join their Tiverton branch. This role is crucial in managing customer inquiries and ensuring satisfaction through accurate order processing and support. You will be part of a dynamic team that values attention to detail and relationship building. With a commitment to innovation and employee welfare, this company offers a supportive environment and numerous benefits, including generous leave and enhanced pension schemes. If you have a passion for customer service and a desire to learn about technical products, this opportunity is perfect for you.

Benefits

25 Days Annual Leave + Bank Holidays

Holiday Purchase Scheme

Enhanced Salary Sacrifice Pension Scheme

Life Assurance

Healthcare Support

Health & Wellbeing App

Enhanced maternity and paternity benefits

Employee Discounts scheme

Qualifications

• Experience in a fast-paced customer service environment with high accuracy in data entry.
• Strong communication and organizational skills to build relationships with stakeholders.

Responsibilities

• Handle internal and external customer inquiries regarding parts and components.
• Take orders for parts and technical systems via email or phone.

Skills

Customer Service Experience

Attention to Detail

MS Dynamics

SAP

Strong Communication Skills

Organizational Skills

Tools

CRM Systems

Online Order Processing Systems

Job description

Company Description

At dormakaba, we are a globally successful company with a family business culture employing more than 15,000 employees worldwide.

We are one of the top 3 companies in our industry and globally leading in smart and secure access solutions. As a trusted partner, we stand for innovation, top performance, and a fulfilling workplace.

In the UK, we offer training opportunities, career progression, and support over 330 employees across 14 office locations.

Job Description

Do you have a confident manner, excellent attention to detail, and are comfortable with the use of CRM or other IT-based systems?

Our customer support team is looking for an additional Customer Support Coordinator to join us at our Tiverton branch in Devon.

Your Tasks

Our Customer Support Coordinators handle all internal and external customer inquiries regarding parts and components needed for installation and repair of our systems. The role involves taking orders for parts and technical systems via email or phone, so attention to detail and accuracy are essential to ensure customer satisfaction. You may deal with orders from third-party businesses using dormakaba products, our external sales team, customer credit inquiries, stock queries, and other product-related matters.

We seek someone who can stay updated with dormakaba's latest innovations and products, demonstrating technical aptitude, curiosity, and interest in our business.

Finally, we need someone committed to providing excellent internal sales support to make us the supplier of choice for every client, regardless of their needs.

Your Skills

• Experience in a fast-paced, office-based customer service environment with excellent attention to detail and high accuracy in data entry.
• Knowledge of MS Dynamics, AX, SAP, or other online order processing systems.
• Strong communication and organizational skills, with the ability to build good relationships with internal and external stakeholders.
• A desire to learn about our technical product range to provide top-tier support to customers.

Our Offering

Benefits

At dormakaba, we care for our employees. Alongside a competitive salary, we offer:

• 25 Days Annual Leave + Bank Holidays
• Holiday Purchase Scheme (buy up to 3 additional days over 12 months)
• Enhanced Salary Sacrifice Pension Scheme (employee contributes 3%, dormakaba contributes 6%)
• Life Assurance
• Healthcare Support, including an Employee Support and Assistance Programme
• Health & Wellbeing App with Digital GP Service
• Enhanced maternity and paternity benefits after qualifying period
• Employee Discounts scheme

Interested?

Follow the link to apply online. We look forward to hearing from you!