Customer Support Coordinator

dormakaba International Holding AG; Tiverton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking global company as a Customer Support Coordinator in Tiverton. This role is essential in ensuring customer satisfaction through efficient handling of inquiries and orders related to our innovative access solutions. You will engage with both internal teams and external clients, providing top-notch support while developing your skills in a dynamic environment. With a commitment to employee growth and a family-oriented culture, this company offers a range of benefits, including generous leave and a strong pension scheme. If you are detail-oriented and eager to learn, this opportunity is perfect for you.

Benefits

25 Days Annual Leave + Bank Holidays

Holiday Purchase Scheme

Enhanced Pension Scheme

Life Assurance

Healthcare Support

Enhanced Maternity and Paternity Offer

Access to LinkedIn Learning

Employee Discounts

Qualifications

• Experience in a fast-paced customer service environment with attention to detail.
• Knowledge of MS Dynamics or other online order processing systems.

Responsibilities

• Handle customer inquiries regarding parts and components for systems.
• Take orders via email or phone with high accuracy.

Skills

Customer Service Experience

Attention to Detail

Data Entry Accuracy

Communication Skills

Organizational Skills

Technical Aptitude

Tools

MS Dynamics

SAP

Job description

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We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!

Customer Support Coordinator

Tiverton, GB, EX16 6SS

Apr 14, 2025

Do you have a confident manner, excellent attention to detail and comfortable with the use of CRM or other IT based systems?

Our customer support team is looking for an additional Customer Support Coordinator to join us in our Tiverton branch in Devon.

A job that matters: Your Tasks

Our Customer Support Coordinators deal with all of the internal and external customer enquiries with regards to parts and components that are required to install and repair our systems. The role involves taking orders for parts and technical systems either via email or over the phone, so attention to detail and accuracy is key to making sure our customers are kept happy. You could be dealing with orders that come from 3rd party businesses using dormakaba products or even our own external sales team, as well as dealing with customer credit enquiries, stock queries and various other elements relating to our products.

We need someone who can keep up to date with dormakaba’s latest innovations and products, so we are looking for someone with technical aptitude, natural curiosity, and an interest in what we do as a business.

Lastly, we need someone who is happy to deliver the best internal sales support to each and every customer, so we become the supplier of choice to every client, whoever they are and whatever they need.

An experience that matters: Your Skills

• Experience in a fast-paced, office-based, customer service environment with excellent attention to detail and the ability to enter data with a high degree of accuracy.
• Knowledge of MS Dynamics, AX or other online order processing system (such as SAP etc).
• Strong communication and organisation skills, with the ability to develop good relationships with internal and external stakeholders.
• A desire to learn about the technical elements of the product range so you can offer “best in class” support to our customers.

A workplace that matters: Our offering

At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide. In the UK, we offer many development and training opportunities, supporting over 330 employees in the field as well as within our various office locations.

We care for our employees and so as well as an attractive salary offering, we also provide the following benefits:

• 25 Days Annual Leave + Bank Holidays
• Holiday Purchase Scheme (buy up to 3 additional days across 12 months)
• Enhanced, Salary Sacrifice Pension Scheme (You pay 3% of your salary, we pay 6%)
• Life Assurance
• Healthcare Support, including an Employee Support and Assistance Programme
• Upon reaching qualifying period, enhanced maternity and paternity offer to eligible employees
• Access to LinkedIn Learning
• Employee Discounts scheme

Interested?
Follow the link to apply online. We look forward to hearing from you!