Customer Support Coordinator

TN United Kingdom; Bristol; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a Homeless Support Worker to join their dedicated team in Bristol. This role involves providing essential support to vulnerable individuals in temporary housing, ensuring their safety and well-being. You will engage closely with customers to deliver high-quality housing management services while collaborating with various stakeholders. Ideal candidates will possess resilience, strong communication skills, and a passion for making a positive impact in the community. Join a spirited team committed to creating supportive living environments for those in need.

Qualifications

• Experience working in challenging situations with vulnerable clients.
• Knowledge of housing management and tenancy compliance.

Responsibilities

• Support vulnerable customers in temporary dispersed accommodation.
• Conduct risk assessments and collaborate with housing management.

Skills

Housing Management Best Practices

Communication Skills

Resilience

IT Proficiency

Education

Experience Supporting Vulnerable Client Groups

Local Knowledge

Job description

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We are Places for People, providing outstanding supported housing, retirement living, and tenancy sustainment services to a variety of customers.

We invite you to join the Places for People Group and the 11,000 colleagues on our journey; colleagues who have helped to build, manage, and maintain places that people are proud to call home and stay active in. How do we do all this? We surround ourselves with supporting, caring, and driven people. Our people live and breathe our SPIRIT values; we are the place for spirited people.

More about your role

We are looking for a Homeless Support Worker to join our team in Bristol and the surrounding areas to work across our new Bristol low support service. In this role, you will support the continued, safe provision of accommodation for vulnerable customers in our supported living accommodations.

You will work closely with our customers to develop, deliver, and coordinate housing and intensive housing management services for vulnerable people living in temporary dispersed accommodation across the area.

The role involves working with customers, Group employees, outside agencies, and professionals to deliver a holistic, high-standard service. You will play a key role in signing up new customers and providing advice and guidance on welfare and benefits. You will also be responsible for maintaining the scheme, including conducting risk assessments and health and safety monitoring, as well as collaborating with the housing management team regarding repairs, voids, and maintenance.

Please note that you will work 36.25 hours per week over a 5-day period. This position is subject to a satisfactory disclosure from the Disclosure and Barring Service, and all offers of employment are contingent upon receiving two satisfactory references.

For more information, please download our job profile available on our website.

More about you

At Places for People, we seek someone as spirited as we are. This is an emotive working environment, and we need our staff to be positive and supportive. You should have experience working in potentially challenging situations; resilience is a key trait for this role. Ideally, you will have local knowledge to share with our customers.

You should have good knowledge of housing management best practices, letting procedures, and tenancy compliance. It is essential that you have previous experience supporting a vulnerable client group.

Ideally, you will be a confident IT user, a good communicator, and capable of influencing positively when required.