Customer Support Coordinator

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Support Coordinator to enhance customer relationships through exceptional service. This role involves managing communications, liaising with property managers, and ensuring accurate database updates. Ideal candidates will thrive in a busy environment, demonstrating attention to detail and proficiency in MS Office. With a commitment to diversity and a supportive work culture, this position offers an opportunity to grow within a leading residential property service provider, making a meaningful impact on customer satisfaction.

Benefits

Competitive Salaries

Training and Support

Exclusive Discounts

Health Benefits

Qualifications

• Experience in a customer service role, focused on service levels.
• Ability to work independently and within a team to achieve SLAs.

Responsibilities

• Ensure written communication is processed according to targets.
• Liaise with Property Managers to resolve issues promptly.
• Update internal databases accurately and regularly.

Skills

Customer Service Experience

Attention to Detail

MS Office Proficiency

Communication Skills

Education

High School Diploma

Tools

Internal Databases

Job description

Social network you want to login/join with:

Job Title: Customer Support Coordinator

Location: Worcester/Luton

Job Sector: Customer Service

Contract: Permanent

Hours: Monday to Friday, 35 hours per week

It takes exceptional people to run an extraordinary company.

When you join FirstPort, you become part of a team that strengthens the relationship our customers have with us.

The role of Customer Service Coordinator reports to the Customer Service Team Leader.

If you have the right skills to provide outstanding service via administration, come and join us.

About You

Currently working in or previously worked in a customer service role and enjoy working in a busy, highly demanding environment, where you can interact with key departments.

You have a high attention to detail and can provide accurate and reliable information whilst being confident working with various MS packages and different systems simultaneously to enable you to work quickly and efficiently.

You are focused on improving service levels, working independently or within a team to achieve team and company SLA’s.

About Us

FirstPort is the UK’s leading residential property service provider, caring for 310,000 homes across England, Wales, and Scotland, in 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders, and over 1,300 Resident Management Companies.

Main Responsibilities

• Ensure written communication is processed and responses are issued in accordance with targets set by the Customer Support Management Team.
• Closely liaise with Property Managers to ensure issues are resolved promptly and courteously.
• Ensure internal databases are updated accurately and regularly, including relevant documentation stored within appropriate areas.

The Benefits

Our customers deserve the best, and so do our people. We’ll support you with the technology, training, and support needed to do your job well. We offer competitive salaries and a range of benefit packages. Additionally, we provide exclusive discounts on various benefits to help you and your family make the most of your money, safeguard your future, and look after your health.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.

Ready to Apply?

Click here to apply for this role. You will be asked to upload your CV and answer a few questions. You may also need to complete verbal and numerical reasoning tests online.

If you meet the criteria, we’ll contact you to arrange a short telephone interview. Successful candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.