Customer Service Coordinator

Sammons Group; Guildford; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Company pension

On-site parking

Training and development

Long-term career progression

Job summary

Sammons Group in Guildford, Surrey, is hiring a Customer Service Coordinator to join a busy team on a permanent, office-based contract. You’ll be the main contact for customers, update on orders, and coordinate daily schedules while delivering a high level of service.

The role offers Monday to Friday hours, a pension, on-site parking and opportunities for development. Salary is £27,000–£30,000 depending on experience.

Qualifications

• Previous experience in customer service, administration, coordination or a similar role would be beneficial.
• Excellent communication and relationship-building skills.
• Proactive, solutions-focused approach with initiative.
• Strong organisational skills and ability to manage competing priorities.
• Full UK driving licence.

Responsibilities

• Act as a key point of contact for customers, responding to enquiries and providing updates on orders.
• Monitor service performance, identify delays and coordinate with teams to resolve.
• Liaise with customers, colleagues and partners to resolve queries and occasional complaints.
• Coordinate daily schedules and respond to changing requirements.
• Support the wider team with day-to-day coordination.
• Take ownership of customer issues through to resolution and escalate as needed.
• Maintain accurate records and update internal systems.

Skills

Customer service experience

Administration

Coordination

Communication

Organization

Attention to detail

Driving licence

Job description

• Job Title: Customer Service Coordinator
• Contract Type: Permanent
• Location: Guildford, Surrey
• Job Base: Office based
• Reference: V-137660
• Contact Phone: [phone]
• Job Published: 13/10/2026 14:37

Job Description

Customer Service Coordinator

Are you a confident communicator who enjoys solving problems, building relationships and keeping things running smoothly? This is an excellent opportunity to join a busy and established business in a varied Customer Service Coordinator role, with genuine opportunities to develop your career. Working as part of a busy team, you’ll play an important role in ensuring customers receive an excellent service, schedules run smoothly and queries are handled efficiently. From providing customer updates to helping resolve complaints, you’ll have the opportunity to make a real difference to the customer experience. This is much more than a standard customer service position. You’ll work closely with customers, colleagues and external partners to gain valuable experience in coordination, planning and day‑to‑day operations. For someone with the right attitude and ambition, there is plenty of scope to grow into the role and take on greater responsibility over time.

What’s on Offer?

• Monday to Friday working hours.
• Company pension.
• On-site parking.
• Training and development opportunities.
• The chance to broaden your skills across customer service, coordination and planning.
• Genuine opportunities for long-term career progression.

Salary and Position Details

• £27,000–£30,000 salary, depending on experience.
• Full-time, permanent position.
• Monday to Friday working hours.
• Company pension.
• On-site parking.
• Training and development opportunities.
• The chance to broaden your skills across customer service, coordination and planning.
• Genuine opportunities for long-term career progression.

Key Responsibilities

• Act as a key point of contact for customers, responding to enquiries and providing updates on outstanding orders and deliveries.
• Monitor service performance, identify potential delays and work with relevant teams to find solutions.
• Liaise with customers, colleagues and external partners to resolve queries and occasional complaints professionally.
• Coordinate daily schedules and respond to changing requirements.
• Support the wider team with operational queries and day-to-day coordination.
• Take ownership of customer issues, following them through to resolution and escalating more complex matters when needed.
• Maintain accurate records, update internal systems and ensure relevant paperwork is completed.
• Work collaboratively with colleagues to improve efficiency and maintain excellent service standards.

Skills, Experience and Requirements

• Previous experience in customer service, administration, coordination or a similar role would be beneficial.
• Excellent communication and relationship-building skills.
• A proactive, solutions-focused approach with the confidence to use your initiative.
• Strong organisational skills and the ability to manage competing priorities.
• Good attention to detail and confidence using computer systems.
• The ability to remain calm and work effectively in a fast-paced environment.
• A willingness to learn, develop and take on additional responsibilities.
• A full UK driving licence.

Our Ideal Candidate

We’re looking for someone who takes pride in delivering great customer service and enjoys being at the heart of a busy operation. You’ll be organised, approachable and naturally proactive, with the confidence to communicate with different people, resolve queries and see things through to completion. Previous industry experience is beneficial, but a positive attitude, strong communication skills and a willingness to learn are just as important.