Night Service Coordinator

Places for People Living Plus; Blyth; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension

Bonus scheme

35 days holiday

Healthcare plan

Wellbeing support

Place Rewards

Training & development

Recognition programs

Inclusion & wellbeing

Gym membership

Life assurance

Job summary

Places for People Living Plus is seeking a Night Services Coordinator to support customers in our supported housing services during evenings and overnight hours. You will help create a safe, welcoming environment and manage safeguarding issues, tenancy concerns and health and safety matters.

You will carry out checks, monitor CCTV, respond to incidents, keep records, and coordinate with teams across two sites to ensure high quality customer service.

Qualifications

• Experience supporting vulnerable customers within housing, support, health, social care or community settings.
• Experience responding to safeguarding concerns or challenging incidents.
• Ability to work independently, prioritise workload and manage competing demands.
• Knowledge of Health and Safety legislation including COSHH.
• Experience maintaining accurate records using IT systems.
• Holds a driving licence and access to a vehicle as the role is split across two sites.

Responsibilities

• Carry out regular building checks and monitor CCTV systems.
• Respond to incidents and customer enquiries, taking appropriate action.
• Manage safeguarding issues, tenancy breaches and antisocial behaviour.
• Maintain records, update support plans and report repairs or maintenance.

Skills

Experience with vulnerable customers

Safeguarding experience

Independent working

Health and Safety knowledge

Record keeping with IT systems

Driving licence & vehicle access

Tools

IT systems

Job description

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.

Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.

More about your role

As a Night Services Coordinator, you'll play a vital role in supporting customers within our supported housing services during evening and overnight hours. You'll help create a safe, secure and welcoming environment for customers who may have complex support needs, ensuring they receive high-quality guidance and support when they need it most.

You'll carry out regular building checks, monitor CCTV systems, complete cleaning duties, respond to incidents and customer enquiries, and take appropriate action when concerns arise. This includes managing safeguarding issues, tenancy breaches, antisocial behaviour, mental health crises and health and safety matters. You'll also maintain accurate records, update support plans and report repairs or maintenance issues to help ensure our services operate effectively.

Essential Criteria

• Experience supporting vulnerable customers within housing, support, health, social care or community-based settings.
• Experience responding appropriately to safeguarding concerns, customer incidents or challenging situations.
• Ability to work independently, prioritise workload and manage competing demands effectively.
• Knowledge of Health and Safety legislation and compliance requirements, including COSHH.
• Experience maintaining accurate records, reports or case notes using IT systems.
• Holds a driving licence and access to a vehicle as this role is split across two sites

More about you

You're a caring and resilient individual who is passionate about supporting people to live safely and independently. You'll be confident working both independently and as part of a wider team, with the ability to remain calm and professional in challenging situations.

You'll have experience working with vulnerable customer groups and be comfortable responding to a variety of support needs. Strong written and verbal communication skills are important, alongside good organisational skills and attention to detail when completing records, handovers and customer documentation. A proactive approach, sound judgement and commitment to delivering excellent customer service will help you succeed in this rewarding role.

What you'll get

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond.

You'll receive:

• Pension with matched contributions up to 7%
• Bonus scheme for colleagues at 2%
• 35 days holiday (including bank holidays) with the option to buy or sell days
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

As part of ourcommitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.