Customer Support Apprentice - Level 3 Apprenticeship

Clearline Recruitment Ltd; Eastbourne; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Level 3 qualification

Hands-on experience

Full training

Permanent opportunity

Friendly team

Job summary

Clearline Recruitment Ltd in Eastbourne is offering a Customer Support Apprentice role as part of a Level 3 Customer Service Apprenticeship. You will gain hands-on experience handling customer enquiries from onboarding to ongoing support within a friendly team.

The position is full-time with a 5-day rota between 8:00 am and 8:00 pm, Monday to Sunday, with training and potential progression to a permanent role after apprenticeship completion.

Qualifications

• Excellent telephone manner and clear communication.
• Friendly, professional and confident when dealing with customers.
• Strong organisational skills and attention to detail.
• Ability to remain calm and professional under pressure.
• Accurate record-keeping skills.
• Willingness to learn and develop new skills.
• Comfortable using IT systems and learning new software.
• Enjoy working with people and providing excellent customer service.
• Flexible approach and willingness to support colleagues when required.
• Ability to work effectively as part of a team.

Responsibilities

• Respond to incoming customer calls and emails.
• Manage customer enquiries and complaints, ensuring customers receive timely updates.
• Act as a central point of contact for customers while enquiries are being resolved.
• Support customers throughout their journey, from initial sign‑up and onboarding through to ongoing support.
• Maintain accurate customer information and records.
• Update CRM systems and monitor customer enquiries.
• Assist with management reports and general administration.
• Work closely with sales and technical support teams.
• Make follow‑up calls to customers to gather feedback.
• Develop an understanding of different areas of the business to provide effective customer support.
• Provide additional support to colleagues during busy periods and holiday cover.
• Occasionally support customer‑facing events and promotional activities.
• Develop confidence in handling a variety of customer situations professionally.

Skills

Excellent communication

Telephone manner

Organisational skills

Attention to detail

Calm under pressure

Record-keeping

Willingness to learn

IT systems

Team player

Customer focus

Education

Level 3 Customer Service Apprenticeship

English/Maths Functional Skills

Tools

CRM systems

Job description

Clearline Recruitment Ltd in Eastbourne is offering a Customer Support Apprentice role as part of a Level 3 Customer Service Apprenticeship. You will gain hands-on experience handling customer enquiries from onboarding to ongoing support within a friendly team.

The position is full-time with a 5-day rota between 8:00 am and 8:00 pm, Monday to Sunday, with training and potential progression to a permanent role after apprenticeship completion.