Loyalty Support & Customer Care Advisor

Talk Staff Group Limited; Belper CP; On-site; GBP 15,000 - 21,000; Full time

Job summary

Talk Staff Recruitment is seeking a confident Loyalty Support Advisor to join a busy support team on a temporary basis, with potential to become permanent for the right candidate. You’ll handle enquiries from customers and trade partners, providing advice and support across multiple platforms.

You’ll log interactions in internal systems and help improve the customer experience. Key focus is building relationships, strong communication, and delivering a professional customer journey across

Qualifications

• Strong telephone and written communication skills.
• Experience handling customer enquiries and building relationships.
• Confidence making outbound calls where required.
• Excellent IT skills and the ability to work across multiple systems.
• Strong organisation and attention to detail.
• Resilience, patience and the ability to manage challenging conversations.
• The ability to work independently and as part of a wider team.
• A proactive, accountable approach to your work.

Responsibilities

• Respond to customer and trade partner enquiries via telephone and email.
• Provide support and guidance on various schemes, programmes and promotions.
• Record customer interactions and relevant information accurately on internal systems.
• Monitor enquiries and feedback, identifying opportunities to improve the customer experience.
• Build strong relationships with internal and external customers to support sales and customer retention.
• Work closely with marketing and sales teams to support promotions and customer engagement.
• Maintain accurate customer records using CRM systems.
• Provide a professional, efficient and seamless customer journey.

Skills

Telephone skills

Written communication

Customer enquiries

Outbound calling

IT literacy

CRM systems

Organisation

Resilience

Teamwork

Tools

CRM systems

Job description

Talk Staff Recruitment is seeking a confident Loyalty Support Advisor to join a busy support team on a temporary basis, with potential to become permanent for the right candidate. You’ll handle enquiries from customers and trade partners, providing advice and support across multiple platforms.

You’ll log interactions in internal systems and help improve the customer experience. Key focus is building relationships, strong communication, and delivering a professional customer journey across