Customer Support Advisor (Temp)

Talk Staff Group Limited; Belper CP; On-site; GBP 15,000 - 21,000; Full time

Job summary

Talk Staff Recruitment is seeking a confident Loyalty Support Advisor to join a busy support team on a temporary basis, with potential to become permanent for the right candidate. You’ll handle enquiries from customers and trade partners, providing advice and support across multiple platforms.

You’ll log interactions in internal systems and help improve the customer experience. Key focus is building relationships, strong communication, and delivering a professional customer journey across

Qualifications

• Strong telephone and written communication skills.
• Experience handling customer enquiries and building relationships.
• Confidence making outbound calls where required.
• Excellent IT skills and the ability to work across multiple systems.
• Strong organisation and attention to detail.
• Resilience, patience and the ability to manage challenging conversations.
• The ability to work independently and as part of a wider team.
• A proactive, accountable approach to your work.

Responsibilities

• Respond to customer and trade partner enquiries via telephone and email.
• Provide support and guidance on various schemes, programmes and promotions.
• Record customer interactions and relevant information accurately on internal systems.
• Monitor enquiries and feedback, identifying opportunities to improve the customer experience.
• Build strong relationships with internal and external customers to support sales and customer retention.
• Work closely with marketing and sales teams to support promotions and customer engagement.
• Maintain accurate customer records using CRM systems.
• Provide a professional, efficient and seamless customer journey.

Skills

Telephone skills

Written communication

Customer enquiries

Outbound calling

IT literacy

CRM systems

Organisation

Resilience

Teamwork

Tools

CRM systems

Job description

We are looking for a confident and customer-focused Loyalty Support Advisor to join a busy support team, initially on a temporary basis, with an opportunity to become permanent for the right candidate.

You’ll be responsible for handling enquiries from customers and trade partners, providing advice and support across a range of platforms. Using multiple internal systems, you’ll help resolve queries, build strong relationships and deliver a positive customer experience.

To be considered for the role, you’ll require the following essentials:

• Strong telephone and written communication skills.
• Experience handling customer enquiries and building relationships.
• Confidence making outbound calls where required.
• Excellent IT skills and the ability to work across multiple systems.
• Strong organisation and attention to detail.
• Resilience, patience and the ability to manage challenging conversations.
• The ability to work independently and as part of a wider team.
• A proactive, accountable approach to your work.

Within this position, you’ll also be:

• Respond to customer and trade partner enquiries via telephone and email.
• Provide support and guidance on various schemes, programmes and promotions.
• Record customer interactions and relevant information accurately on internal systems.
• Monitor enquiries and feedback, identifying opportunities to improve the customer experience.
• Build strong relationships with internal and external customers to support sales and customer retention.
• Work closely with marketing and sales teams to support promotions and customer engagement.
• Maintain accurate customer records using CRM systems.
• Provide a professional, efficient and seamless customer journey.

Salary & Working Hours

£13.28 per hour

8.30-5pm Mon-Thurs and (phone number removed)pm on Fridays

Long term temporary role potential to become permanent for the right candidate

Opportunity to develop customer service and relationship management skills.

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Employment Business in relation to this vacancy.